Area Customer care manager

Omega Resource Group plc


England, Gloucestershire, Cheltenham





Job type:


Working hours:

Full time


Construction and Property, Customer Service

There is an immediate requirement for an area customer care manager to join a leading national homebuilder on a full time/permanent basis. The purpose of the role is to manage the customer care operation within a designated geographic area across Gloucestershire, Wiltshire and Oxfordshire. Typical duties will include, but are not limited to: *Where necessary, visit customers and assess works required and manage rectification *Conduct a quality audit on each designated site on a quarterly basis and complete all reports and administration documents as required *Conduct final inspection visits on build completions, liaising with site managers to identify priority. Produce all necessary reports and documentation as required *Carry out inspection of all stock units over three months old and prior to legal completion *Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser. Monitor work through to completion *Prepare monthly plans with Customer Care Technicians and agree job priorities *Attend appointments punctually and at pre-arranged times *Liaise with purchaser on all occasions as appropriate *Ensure that any problems or incomplete work are reported to the Regional Customer Care Director/Manager immediately *Identify common complaints/defects and report to Regional Customer Care Director/Manager *Ensure that the company carries out its obligations to the NHBC *Attend NHBC resolutions meeting as appropriate reporting back and taking necessary actions as appropriate *Operate within departmental budgets by ensuring that Customer Care Technicians manage their time and operate effectively and control the use of materials and sub-contractors. To be successful in the role, candidates looking to apply need to have the following skills and experience: *Must have previous experience working as a Customer Care Technician or Manager *Must have a valid CSCS card *Relevant industry standard training (CDM, first aid, scaffold appreciation, lifiting operations etc) would be an advantage In return, there is a chance to join a leading, national homebuilder who have a real focus on lower volume, higher quality homes. A negotiable salary is available plus benefits, depending on skills and experience brought to the position. Therefore, Candidates are asked to state their salary expectations when applying for the position. Please apply now for immediate consideration. Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.