1st Line Service Desk

STR Group Portsmouth


England, County Durham, Darlington


Up to £15.20 per hour + none



Job type:


Working hours:

Full time


IT and Telecoms

1st Line Service Desk - Darlington - 3 Months Contract - £15ph umbrella We currently have a fantastic opportunity for an IT Professional with good communication and customer service skills to be responsible for the logging and resolution of incident and support workload, including ensuring all pertinent information is recorded in the Service Management software system. This role will involve providing mainly telephone based 1st line IT support to their internal clients;and transferring to 2nd or 3rd line support when required. You will be working within strict SLA's. To be suitable for this opportunity; you must have experience of working on a helpdesk; either for an IT Support company or in-house. You will have experience of Microsoft including: - Exchange - Windows 10 - Microsoft - Active Directory - Office2013 - Checkpoint - Bitlocker The rate for this position is £12ph based on umbrella/ limited. This position is available full time Monday - Friday 37 hours a week. This is due to run until December 2014 with a high chance of extension. This role is based in Darlington. For more information on this opportunity and to apply please call Ali Worsfold at STR Group and email your CV STR Limited is acting as an Employment Business in relation to this vacancy.