SmartEdge IT Solutions Manchester, UK
Position: BMC Remedy 9 Developer/ AO Location: Manchester, UK Job type: Contract. Detailed Description : Remedy 9 Developer/ with AO knowledge Remedy 9 Developer at onsite with pref. 4.5 years of development experience on Remedy ITSM suite 7.6/ 8.1 and above. Good communication skills. Should be having some level of development experience with BMC Atrium/ TrueSight Orchestrator integration/ automation and BMC Atrium CMDB. Responsibilities: Participate in the Requirements analysis/ workshops with Customers, Business Analysts, Solution Designers along with the Remedy System Designers and provide necessary tool level inputs. Liaise with the SPOC of the different resolver groups to gather, evaluate, correct the ITSM foundation data and then upload the data in ITSM - ARS. Perform OOTB and custom development/ configurations for different ITSM modules and CMDB based on the technical requirements received and deliver the packages on a fortnightly basis in an agile way. Perform OOTB and custom workflow development/ configurations for different API integration/ automation through BMC AO/ TSO based on the technical requirements received and deliver the packages on a fortnightly basis in an agile way. Liaise with the DBA, Ops, Infra, Network teams on a regular basis to set up and configure the Remedy modules the right way and support set up of the right environments. Liaise with the SPOC of 3rd party vendors and SPOC for other OSS systems for the analysis of the API integration/ orchestration/ automation requirements and solution. Review and guide the other developers and testers endeavors’ on need basis. Resolve all the development related blockers and defects raised by testers with the Remedy LSA and with BMC support if required. Maintain proper documentation for all the development activities in a System Implementation Guide and tool run book.