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Summary Job Title: Customer Service Representative Location: Arlington Business Centre Salary: £17,600 rising to £18,500 Start Date: 7th January 2019 Shift/Hours: Hours of work are between 8am - 10pm Monday to Sunday, working 5 days out of 7 Samsung Customer Service Representative At Capita Customer Management, we've teamed up with Samsung to create a new Mobile Customer Experience Centre in Leeds. Now we're looking for Samsung Ambassadors to support the growth of this new expert team, who will be based at our brand new offices at Arlington Business Centre in Leeds. What's a Mobile Customer Experience Centre? Together with Samsung, we want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience. Using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help our customers where and when they need it. We can only do that with the right people in place - people like you, who are big fans of Samsung devices. So, what can I expect as a CSR? Well, in your day-to-day role you'll be supporting a range of Samsung smartphone or tablet customers, from those who always want the latest tech to more inexperienced users. From the moment you start talking to customers you'll use your knowledge of Samsung products to help with both general and technical questions. You'll be empowered to help customers understand how to get more from their Samsung products, providing expert product information to help them derive maximum benefit from their devices. When you need to you'll even be able to move customers into remote management sessions taking control of their devices to resolve product issues. Working with your team, you'll help to deal with around 200 calls in a typical day. Your skills and passion for technology and customer service will mean customers view the Mobile Customer Experience Centre as 'Another Reason to Buy Samsung'. As for your development, we've designed a Customer Management programme to transform our ambassadors as they grow. From the moment you join us, you'll benefit from training and development opportunities that will help you reach your full potential. What about the environment? What's it like? Our partnership with Samsung has grown over the years because we both believe in the same kind of culture. You'll find the work environment here is a place where openness and honesty is valued, and you can trust that everyone will act with integrity. Our passion is infectious, and we all love to learn about new innovations and future technologies. Most of all, we're supportive and encouraging, because we know that we can always do better if we just help each other and keep pushing ourselves to improve. What kind of people are you looking for? We genuinely believe that finding the right role for you is important. So let us tell you what we're looking for and you can see if you think it sounds good. You're the kind of person who thinks a little differently. You might see a solution that no one else sees or spot where something can be improved, either way you're happy to stick your hand up and get involved. You love to help people get to grips with tech. It takes patience, understanding, and the ability to communicate clearly, but you get real enjoyment knowing you've made a difference. You see people for who they are and can adapt yourself to be able to communicate in a way that suits them. You're eager to learn about emerging tech and Samsung's products so that you can help more people, and you're always ready to support others with your knowledge when you can. As for hard skills, you'll need to be IT literate and fluent in both written and spoken English. Are there any perks? Of course, as part of this brand new team you'll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too: A competitive salary 23 days annual leave plus Bank Holidays dependent on shift pattern A pension scheme A wide range of discounts on many products and services Childcare vouchers Interest free season ticket loans Monthly incentive schemes Cycle2work scheme A free city centre shuttle bus service. OK, I'm in, how do I apply? All you need to do is fill in the application form by clicking Apply Now. If you have any questions, then feel free to get in touch with us. Both Capita and Samsung believe in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.