Lookers plc Newcastle upon Tyne, Tyne and Wear
CRM Database Administrator, Contract Type: Permanent Ref. req3254 Excellent earning potential Market leading employee benefits There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do. About the role You will support the CRM team in our Head Office in Newcastle where you will be responsible for the following duties; ensuring all targets, quality standards and deadlines are met, as well as deliver all direct mail and database administration support for the Group. The main purpose of the role falls under five different categories. These are: Direct Communications - To deliver regular and tactical communications for multi brands across the Lookers portfolio. To ensure that all Email, SMS and direct mail support are delivered to required standards & deadlines - Support the Lookers divisions in reporting post campaign of multi-channel communications Database Administration - To deliver database administration routines to required standards & deadlines Customer Satisfaction - To deliver the highest level of customer satisfaction to both internal and external customers General Administration - To deliver administration support function for the Marketing Department Administration, Reporting - Accurately update and use adhoc statistics to keep reports up to date - Identify areas for improvement in process - Ensure that tasks are completed accurately, and within the timescale set. We are looking for someone who is competent in the following: Microsoft Packages to be confident and competent in using excel Administrative duties Using general office equipment (i.e. telephone, photocopiers, printers, fax machines, internet) Building value & sustainable relationships Problem solving and analysis Working in a team Translating information & Data Communicating to different audiences Customer Focused Organisation & Time management Attention to Detail So, if you can see yourself as an integral part of a nation-wide motor retailer, with extremely realistic aspirations of becoming the most profitable of its type we look forward to your application. Why us...? In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus. As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. Please note: We will close vacancies once the required quality or number of applications has been received.