Lookers plc

  • uk

2 job(s) at Lookers plc

Lookers plc Newcastle upon Tyne, Tyne and Wear
25/02/2019
Part time
Part-time Service Advisor, Volkswagen Newcastle, Scotswood Rd Contract Type: Permanent Ref. req4700 Excellent earning potential Market leading employee benefits There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do. About the role We are looking for an experienced Service Advisor to join us at Volkswagen Newcastle, Scotswood Road. This is a fast paced and busy role where you'll take responsibility for your customers, acting as the main point of contact and offering support and guidance whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle. Our aftersales service team really are at the heart of ensuring our world-class service is delivered so it's crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time. Hours of work - Thursday and Friday 8:00 am - 6:00 pm, every other Saturday 8:30 am - 1:00 pm What We're Looking For: Experience gained from within the motor trade is essential and from a similar role is desirable A confident user of computers and a working knowledge and understanding of Kerridge / ADP software is also essential Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships Create a relaxed and stress-free environment for customers whilst contributing to a happy, positive working and team environment. A flexible approach to time-keeping so customer satisfaction can always be ensured. Has an honest, respectful and diligent approach to work with a strong sense of integrity Systematic and organised; pays attention to the finer details. A full and valid UK driving licence is essential Why us...? In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus. As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. Please note: We will close vacancies once the required quality or number of applications has been received.
Lookers plc Blackpool, Lancashire
25/02/2019
Full time
Sales Executive - Volkswagen Blackpool, Volkswagen Blackpool Contract Type: Permanent Ref. req4683 Excellent earning potential Market leading employee benefits There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do. About the role Joining Blackpool Volkswagen as a Car Sales Executive means you will support and guide each customer throughout the buying process. It's a fast-paced, busy role and you will be the key point of contact for each customer visiting the centre, so it's crucial you get the service right first time and every time. The Role: Meeting and exceeding objectives, achieving maximum profitability on sales by selling vehicles and promoting finance, insurance and accessory products. Providing exceptional customer service throughout the sales process so all customer expectations are met if not exceeded. Naturally building a rapport with customers to identify and anticipate needs, and proactively promoting suitable vehicle features and benefits. Processing all required paperwork in an accurate and timely manner. Developing and maintaining a working knowledge of the motor industry, new models and recent improvements/ news. What you'll need: Warm and engaging personality with strong negotiating and closing skills Previous sales experience is essential (preferably from the motor industry) Experience of working within an FCA regulated environment using retail sales skills is essential Enthusiasm to exceed monthly sales objectives Friendly and professional manner Smart personal appearance Team-player A full and valid UK Driving Licence Why us...? In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus. As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. Please note: We will close vacancies once the required quality or number of applications has been received.