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£12.37 hourly
  • Angel Human Resources
  • Newcastle upon Tyne, Tyne and Wear
  • 27/12/2018
Full time Government

Job Description


A temporary vacancy has arisen for an Income Recovery Officer in Housing Services working for a local government office based in Newcastle-upon-Tyne. This is a full-time position to start in January 2019 on a temporary on-going basis.

The successful candidate will:

  • Support the coordination and delivery of income collection and recovery services including estate-based activity within an area of the city to recover debt in line with recovery process and other policies and procedures;
  • Manage a portfolio of arrears cases throughout the escalation process to meet corporate and service performance targets and standards, whilst ensuring the provision of an accessible and responsive income management service to customers;
  • Support tenants, residents and other staff to provide advice and guidance in the recovery process, including the receipt of payments using appropriate technology, identifying priority debts and arrangement repayment plans;
  • Arrange and attend evictions where required and liaise with the Court team to ensure appropriate cases are referred for recovery action;
  • Represent the Service at out of hours events at various locations, as and when required.
  • Have previous experience in a similar role.
  • Ability to work with vulnerable client groups.

Angel Human Resources is acting as an Employment Business in relation to this vacancy.