Email me jobs like this

Aftersales Booking Advisor

£16,500 yearly
  • Lookers plc
  • Stockport, Greater Manchester
  • 04/01/2019
Full time Automotive

Job Description

Aftersales Booking Advisor,

VWG Business Development Centre

Contract Type: Permanent

Ref. req4321

Basic salary £16,500 plus uncapped commission

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

As an Aftersales Booking Advisor your role will be to liaise with customers over the phone to answer enquiries, book Services/MOT's and suggest suitable aftercare products to customers. This is a target driven customer service based role offering a competitive salary plus uncapped commission.

Your responsibilities:

  • Responding positively to inbound customer telephone enquiries relating to service and repairs
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary
  • Ensuring service bookings and appointments are managed efficiently and meet set manufacturer criteria
  • Upsell additional products to customers, such as Service Club membership, seasonal products and branded extras
  • Answering customers' questions regarding problems, services, and repairs in a manner that is easily understood and without excessive jargon
  • Liaising with divisional retailers daily to ensure a flawless customer experience
  • Contact customers to discuss and book their service and MOT, and any outstanding campaigns
  • Developing knowledge of motor industry, new models and recent improvements through technical bulletins and training courses

About you:

  • Excellent communication, customer service and IT skills
  • Target driven and motivated
  • Confidently when handling conflicting demands
  • Friendly and professional
  • Team player
  • Systematic and organised
  • Computer literate
  • Strong excel knowledge and experience in a similar role is desirable

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

Top Employer United Kingdom 2017

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.