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German Speaking Customer Service Associate

£10.65 hourly
  • The Rec Pool Group
  • Liverpool, Merseyside
  • 07/01/2019
Full time Customer Service Other

Job Description

The Rec Pool Group are actively recruiting for a volume number of German Speaking Customer Service Advisors / Customer Service Associates, on behalf of our client, a market-leading, blue chip organisation, based in Liverpool City Centre. As a German Speaking Customer Service Advisor / Customer Service Associate, you will be offered a long-term temporary, with a potential of temp to permanent position, with exceptional career/growth opportunities and excellent earning potential.

The role:

Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers' needs
Advising customers on the best services available
Building rapport with customers
Providing a value added service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets

The person:

Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
Previous Telesales experience would be an advantage
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent verbal and written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Good listening skills
Flexible enough to work as a blended agent across channels, handling phone, email and chat transactions
Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
Excellent problem-solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic, a warm, helpful and positive approach
The ability to relate to an older demographic of customer
Proactive, confident, self-motivated and driven to succeed
A team player
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals
Operational Hours: Monday to Friday, 7am - 6pm

The package:

Pay rate £10.65 pay rate, inclusive of holidays
Long term temporary with potential temp to permanent opportunities
Fantastic working environment in highly sought-after location, with on-site kitchen
Fantastic career opportunities