As Director of Operations Business Services you will support and shape the work of 8,000 operational people. You will drive innovative strategies and improve our processes to ensure we are working as effectively as possible. You will also need to influence within Operations, across the business and into Defra. Your leadership will impact across the breadth of our operational business - leading thinking, delivering exemplary services and planning and delivering change to ensure it is embedded effectively, and our people are actively engaged. You will support the Operations Leadership Team and Operational Executives to ensure that through exemplary planning and performance management, Operations deliver the commitments it makes, continually improves and influences the business to change where necessary. You will lead people and the business through significant change while maintaining effectiveness and motivation. With strong communication and influencing skills, you will build and maintain relationships easily and be comfortable dealing with a variety of internal stakeholders. This will enhance Operations' and the organisations' reputation and ensure we meet our customers' needs and deliver on our wider obligations.
You will be able to build a performance culture to achieve results, providing the focus and energy to drive activities forward at pace. The team You will lead the teams that support, assure and enable Operational delivery. You will be accountable for circa 40 FTE, whose teams have a variety of roles, including Planning & Performance, Operations Change and Business Improvement, Assurance, Executive Services as well as programmes of work such as the Operations People Programme. Experience/skills required You will be a proven leader with strong influencing and communication skills. Naturally, you will be comfortable at Board and senior management level on a wide range of issues as well as being able to provide continuous and consistent communications with all customers and stakeholders. You will have the ability to work on your own as you manage a dispersed team across a complex organisation. You will be comfortable with making decisions, setting direction and ensuring delivery. You may come from either the public or private sector. However, you will have experience of managing incidents. The successful post holder will have experience of effective crisis communications as well as decision making under pressure and in times of incident response. This role is quite unique but one which will provide great rewards.