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2nd Line Support/Engineer

£23,000 - £27,000 yearly
  • Concept Information Technology
  • Dudley, West Midlands
  • 10/01/2019
Full time Information Technology

Job Description

2nd Line IT Engineer - £23.000 to £27.000

You must own a car and a UK licence.

I'm currently working with and recruiting for a well-established leading IT Service Provider based I Dudley, they are looking to add a 2nd line engineer to their growing support team. The role will involve dealing with an array of different clients and offering remote support.

This is a great opportunity to work for an organisation that's rapidly expanding with plenty of room for progression.


  • Take and log helpdesk calls
  • Provide both 1st/2nd line support
  • Keep the client frequently updated when dealing with problems
  • Take ownership of problems all the way leading up to the resolution.

Essential Experience

  • Previous 1st / 2nd line support role experience providing a high level of support
  • Strong knowledge of Microsoft based OS (Windows 7/8/10)
  • Knowledge of Exchange Server 2010 / 2013 and Exchange Online (Office 365)
  • Troubleshooting Outlook 2007 / 2010 within a network environment
  • Good level of network knowledge, firewall administration, active directory.

Desirable experience

  • DNS/DHCP/VPN/VLAN/Firewalls
  • Microsoft / certifications desirable
  • Server installation / migration experience
  • Linux server exposure Ubuntu, Centos
  • VoIP / SIP / Telephony Exposure
  • Previous VAR / Reseller experience

The client is looking for someone wo is motivated and has a real passion with working in technology with a good level of communication skills. Excellent organisation and time management skills are vital in this role.

If you feel like a suitable candidate for the above role, send me your CV and don't hesitate to apply.

IT Helpdesk Analyst - 1st/2nd line - Ticketing System - IT Hardware - Desktop - Networking