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Service Delivery Manager

£45,000 - £55,000 yearly
  • Concept Information Technology
  • Birmingham, West Midlands
  • 10/01/2019
Full time Information Technology

Job Description

Service Delivery Manager - IT Managed Services - Home Based/UK Wide - £45-55,000 + benefits

A leading IT services organisation are seeking a Service Delivery Manager to join their team based in the West Midlands. The role will be to manage the performance of services provided to clients against the contractual agreements.

This is a great opportunity to join a growing MSP and work alongside enterprise level clients.

Travel will be required to customer sites - driving license is essential.

Happy to consider applicants from anywhere in the UK.

The Role

The position is focused around business processes to ensure SLA/KPI performance is maintained. This role focuses on ITIL principles of problem, change and incident management.

Experience from a technical background or a similar IT services organisation would be highly desirable.

The Service Delivery Manager Is responsible for the delivery of the managed service - SLA's (KPI's), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts

Technical requirements

  • Experience managing suppliers in outsourcing contracts
  • ITIL knowledge and certification (desirable)
  • Understanding of project management.
  • Very strong communication and organisational skills
  • Previous experience in an MSP environment
  • Previous client-facing experience in ITIL environment

Salary on offer is £45-55,000 + Benefits

Samuel Platt - IT Recruitment Consultant - - 01384 246 261

Key Words:

Service Delivery Manager - Service Manager - Service Management - Head of Service Delivery - ITIL - Service Delivery - SLA - KPI - PRINCE2 - Project Management - Managed Services - MSP - Midlands - West Midlands