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Work Order Specialist (perm)

  • Fresh Jobs
  • Portsmouth
  • 09/02/2019
Full time

Job Description


Helpdesk Planner/Scheduler, Permanent, Lakeside - Portsmouth, up to £26,000

Your new company

You will work as a helpdesk planner/scheduler for a world leading facilities management services organisation. Within this role you will support the operations of a national client within their office based in Lakeside, Portsmouth. This is a full time permanent role of 37.5 hours per week.

Your new role

Within your role as a helpdesk planner/scheduler you will undertake both reactive and pro-active scheduling of planned maintenance. Working within a lively team you will:

  • Input and track customer maintenance requests through the database with accuracy and attention to detail
  • Be the first line of contact for clients by telephone and email
  • Demonstrate knowledge, understanding and awareness of Facilities Management issues and effectively interpret situation to enable a satisfactory resolution
  • Respond to all requests in a timely manner and ensure priority of works to be completed is reflected on Health & Safety, criticality and customer expectations
  • Ensure timely management of complaints and provide excellent customer service
  • Obtain and organise all information for the technical team to perform the works required (identifying which skills and labour is needed)
  • Produce weekly maintenance schedules for technical team and generate planned maintenance sheets
  • Keep accurate records on performance on planning functions and provide reports to site managers, monthly reporting and process documentation
  • Carry out additional administrative duties as requested

What you'll need to succeed

You will have previous experience working as a helpdesk planner/scheduler and hold a good understanding of issues surrounding facilities management and a good understanding of the hours, material requirements and skills to complete a job. To succeed within this role you will need:

  • To have a great attention to detail and be able to accurately and efficiently record data
  • Have excellent customer service and communication skills (written and verbal)
  • Confidence in handling customer complaints
  • Excellent computer skills - Ideally use of Maximo (or similar facilities systems), MS Office and MS Excel
  • Ability to work on own initiative, work flexibly and manage multiple priorities to meet deadlines

What you'll get in return

  • Competitive salary between £21,000 - £26,000
  • Competitive benefits package
  • Supportive managers and excellent office culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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