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1st Line Support Analyst

  • Fresh Jobs
  • Coventry
  • 11/02/2019
Full time

Job Description

Summary

1st Line Support Analyst, up to £25,000, based in Coventry

Your new company
This global award-winning engineering company based in Coventry is looking for a 1st Line Support Analyst to report directly to the Service Desk Team Lead.

Your new role
As the new 1st Line Support Analyst, you will be providing support through initial response using phone, e-mail and self-service portal. You will attempt to resolving issues at first contact where possible and work collaboration with Level 2 and 3 Support Analysts for issues that need escalation. You will produce well-documented and actionable tickets to investigate, diagnose and resolve incidents remotely.

What you'll need to succeed
For the new IT Support Analyst previous experience in a similar role will lead you to success. You will have strong customer service skills and be a team player, helping you contribute success for the business. You will be able to remain calm under pressure and have a logical approach to problem solving. Previous experience working to KPI's in a high-volume environment of 25+ calls per day is essential.

What you'll get in return
You will be offered a salary of up to £25,000 depending on experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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