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Senior Application Support Engineer

  • Fresh Jobs
  • Swansea
  • 12/02/2019
Full time

Job Description


DVLA delivers wide-reaching digital services to the UK public, government and industry. We maintain the national registers of vehicles and drivers, which means we interact with over 40 million people each year. If you have applied for a driving licence, changed vehicle, relicensed your vehicle, bought a registration mark or completed a vehicle enquiry, you will have used one of our services.

Do you have experience of application development? Are you able to demonstrate strong analytical and problem solving skills?

If so, we are currently seeking technical Senior Application Support Engineers with experience in providing third-line technical support. As an Application Support Engineer, you will be working in a collaborative and high-performing product support team.

Taking a hands-on role in providing technical support for the DVLA's Enterprise Scale applications, both on legacy platforms and newly transformed cloud digital services, you will be diagnosing and fixing live technical problems, including working with developers when required.

As part of DLVA's legacy to cloud transformation programme you will be supporting brand new systems, resolving service delivery issues and monitoring technology performance, while looking for additional opportunities for improvement.

As a technically astute engineer, you'll be supporting services that have been developed using industry-leading technologies and techniques, including containers, CI/CD, automation and Agile methodologies and tools.

You'll provide leadership, working on your own initiative but also collaborating as part of a team structure - learning from other team members and mentoring junior engineers.

Key responsibilities:

• Monitoring and resolving application related incidents.
• Analysing multi-threaded application log files.
• Ensuring good engineering practices and knowledge sharing within your team.
• Mentoring other engineers within your team.
• Working with the wider engineering community to ensure that newly transformed systems are supportable and fit for purpose.

Essential knowledge and experience:

• 3rd-Line Applications Support.
• Application development with standard enterprise languages, e.g. Java.
• CLI usage on Windows and UNIX.
• Understanding of cloud services and techniques, e.g. AWS, Azure, CI/CD.
• Software development methodologies, including Agile.

Besides the rewarding nature of playing a key role in a major transformation project, you'll also receive: an excellent benefits package; a generous annual leave entitlement; attractive pension options; flexible working and childcare arrangements to enable a good work/life balance; as well as ongoing training and development opportunities.

The SEO Senior Application Support Engineer role currently sits within a Market Force Led (MFL) capability based pay framework and your basic salary could increase/decrease based on the outcomes of an annual capability assessment. Details of the MFL pay framework policy and principles are available in the attached summary.