Summary Role: Claims Handler (No Claims Discount) Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
06/02/2019
Full time
Summary Role: Claims Handler (No Claims Discount) Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
Summary Parcel Handler - EARLY MORNING AND EVENING SHIFTS - MONDAY-FRIDAY For this role YOU will ideally be based within a 30 minute commute of Swindon SALARY, BENEFITS AND ADDITIONAL JOB INFORMATION: Pay rate from £7.83 per hour LATE shift available from 1600 - 2000 ROLE INFORMATION: We are currently recruiting for multiple parcel handler's to join a distribution company in Swindon on an ongoing basis. As a Parcel Handler you will be responsible for picking and organising parcels ready for transportation. You will be able to work in a busy environment working to strict deadlines. Hours of Work: Monday to Friday, 1600 - 2000 Pay:£7.83 As a Parcel Handler, you will be responsible for but not limited to: Order Picking Sorting Parcels into correct areas ready for delivery Storing the Parcel's into the correct place within the warehouse Due to the nature of this role, candidates will need to be able to provide 5 years obtainable work/activity history with any gaps over 14 days accounted for. Our client are looking for Parcel Handler's to start work as soon as possible. ADDITIONAL JOB INFORMATION: Ongoing work Rapier Rewards - our subsidised welfare package City and Guilds accredited training and development opportunities YOU WILL POSSESS THE FOLLOWING: Have good communication skills Good numerical skills Good attention to detail Be flexible in working arrangements - occasional overtime may be required, especially during busy periods. Why Rapier? Because We Deliver! ABOUT RAPIER EMPLOYMENT: Rapier offers over 29 years of excellence in providing dedicated workers to leading third party clients. We are committed to sourcing, supplying and placing both temporary and permanent workers into a full range of commercial, production and logistics positions. We are recruiters for many leading logistics firms in the UK. We are constantly on the look-out for drivers, warehouse and office based staff to fill both temporary and permanent positions. As an equal opportunities employer, we place great importance on treating all employees fairly. As part of a generous employee package we offer many training and development opportunities, excellent rates of pay (including pension and holiday pay) and a benefits package that includes medical plan, life and disability cover. This vacancy is advertised on behalf of Rapier Employment, who are a recruitment business. FIND US ON FACEBOOK/TWITTER: www.facebook.com/RapierEmployment www.twitter.com/RapierDrivers
05/02/2019
Full time
Summary Parcel Handler - EARLY MORNING AND EVENING SHIFTS - MONDAY-FRIDAY For this role YOU will ideally be based within a 30 minute commute of Swindon SALARY, BENEFITS AND ADDITIONAL JOB INFORMATION: Pay rate from £7.83 per hour LATE shift available from 1600 - 2000 ROLE INFORMATION: We are currently recruiting for multiple parcel handler's to join a distribution company in Swindon on an ongoing basis. As a Parcel Handler you will be responsible for picking and organising parcels ready for transportation. You will be able to work in a busy environment working to strict deadlines. Hours of Work: Monday to Friday, 1600 - 2000 Pay:£7.83 As a Parcel Handler, you will be responsible for but not limited to: Order Picking Sorting Parcels into correct areas ready for delivery Storing the Parcel's into the correct place within the warehouse Due to the nature of this role, candidates will need to be able to provide 5 years obtainable work/activity history with any gaps over 14 days accounted for. Our client are looking for Parcel Handler's to start work as soon as possible. ADDITIONAL JOB INFORMATION: Ongoing work Rapier Rewards - our subsidised welfare package City and Guilds accredited training and development opportunities YOU WILL POSSESS THE FOLLOWING: Have good communication skills Good numerical skills Good attention to detail Be flexible in working arrangements - occasional overtime may be required, especially during busy periods. Why Rapier? Because We Deliver! ABOUT RAPIER EMPLOYMENT: Rapier offers over 29 years of excellence in providing dedicated workers to leading third party clients. We are committed to sourcing, supplying and placing both temporary and permanent workers into a full range of commercial, production and logistics positions. We are recruiters for many leading logistics firms in the UK. We are constantly on the look-out for drivers, warehouse and office based staff to fill both temporary and permanent positions. As an equal opportunities employer, we place great importance on treating all employees fairly. As part of a generous employee package we offer many training and development opportunities, excellent rates of pay (including pension and holiday pay) and a benefits package that includes medical plan, life and disability cover. This vacancy is advertised on behalf of Rapier Employment, who are a recruitment business. FIND US ON FACEBOOK/TWITTER: www.facebook.com/RapierEmployment www.twitter.com/RapierDrivers
Summary Sales and Marketing Manager As the largest not-for-profit healthcare organisation in the UK, our focus is on building healthier futures for everyone. Our pioneering approach puts us at the leading edge of health and wellbeing services. Bringing together clinical, prevention and cure with fitness and wellbeing services, we work to provide expert care through our network across the UK. Work with us and, together, we can improve the health of the nation. Right now, we are looking for a Sales and Marketing focused individual to join the senior management team at our Wessex Hospital where we will give you accountability for shaping and enhancing all elements of our customer journey and delivering our revenue plan. You will have operational responsibility for revenue and activity KPIs alongside our customer facing teams, reenergising processes, ways of working and capability to ensure the customer is at the heart of everything we do. You will also have extensive interaction with our internal and external stakeholders, including our consultants, primary care contacts, consumers and local corporates/SMEs to maximise sales and growth opportunities. Therefore you will be confident building business plans, executing sales and customer strategies and networking. As a result, you will deliver commercial success by bringing the best of Nuffield Health to the local community. To apply, you'll be an established and proven sales and marketing specialist, already operating at management level in a busy environment. You will have demonstrable experience working within the service sector, ideally within the health and wellbeing industry, hospitality or similar. Your ability to quickly understand situations, embrace and lead change is what defines you, together with your excellent people management capability. You are at your best when communicating to internal and external stakeholders, building relationships and delivering results. You will preferably be degree qualified, ideally holding a management or business qualification. This will be supported by evidence of shaping compelling sales/marketing plans, which have delivered real results. You have proven experience working in an operational sales and customer facing led environment and will be able to provide us with examples of how you have introduced improvements to advance the customer experience and thereby sales. Set in the beautiful Hampshire village of Chandlers Ford, the Nuffield Health Wessex Hospital has been looking after the local community in and around Hampshire for over 30 years, and is located off Junction 12 of the M3. We focus on providing the highest levels of care, ensuring your stay with us is as comfortable as possible. The hospital boasts: 51 private, en-suite patient bedrooms 4 theatres 15 consulting rooms onsite pathology 8 physiotherapy and health screening rooms endoscopy suite fully equipped gymnasium state of the art diagnostic equipment including CT, MRI, mammography and x-ray The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. We are constantly investing, innovating and delivering new services from the hospital. We are looking for an outstanding individual to add to our talented team to help deliver our ambitious growth plans within current and potential new healthcare markets. This is where it all begins.
03/02/2019
Full time
Summary Sales and Marketing Manager As the largest not-for-profit healthcare organisation in the UK, our focus is on building healthier futures for everyone. Our pioneering approach puts us at the leading edge of health and wellbeing services. Bringing together clinical, prevention and cure with fitness and wellbeing services, we work to provide expert care through our network across the UK. Work with us and, together, we can improve the health of the nation. Right now, we are looking for a Sales and Marketing focused individual to join the senior management team at our Wessex Hospital where we will give you accountability for shaping and enhancing all elements of our customer journey and delivering our revenue plan. You will have operational responsibility for revenue and activity KPIs alongside our customer facing teams, reenergising processes, ways of working and capability to ensure the customer is at the heart of everything we do. You will also have extensive interaction with our internal and external stakeholders, including our consultants, primary care contacts, consumers and local corporates/SMEs to maximise sales and growth opportunities. Therefore you will be confident building business plans, executing sales and customer strategies and networking. As a result, you will deliver commercial success by bringing the best of Nuffield Health to the local community. To apply, you'll be an established and proven sales and marketing specialist, already operating at management level in a busy environment. You will have demonstrable experience working within the service sector, ideally within the health and wellbeing industry, hospitality or similar. Your ability to quickly understand situations, embrace and lead change is what defines you, together with your excellent people management capability. You are at your best when communicating to internal and external stakeholders, building relationships and delivering results. You will preferably be degree qualified, ideally holding a management or business qualification. This will be supported by evidence of shaping compelling sales/marketing plans, which have delivered real results. You have proven experience working in an operational sales and customer facing led environment and will be able to provide us with examples of how you have introduced improvements to advance the customer experience and thereby sales. Set in the beautiful Hampshire village of Chandlers Ford, the Nuffield Health Wessex Hospital has been looking after the local community in and around Hampshire for over 30 years, and is located off Junction 12 of the M3. We focus on providing the highest levels of care, ensuring your stay with us is as comfortable as possible. The hospital boasts: 51 private, en-suite patient bedrooms 4 theatres 15 consulting rooms onsite pathology 8 physiotherapy and health screening rooms endoscopy suite fully equipped gymnasium state of the art diagnostic equipment including CT, MRI, mammography and x-ray The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. We are constantly investing, innovating and delivering new services from the hospital. We are looking for an outstanding individual to add to our talented team to help deliver our ambitious growth plans within current and potential new healthcare markets. This is where it all begins.
Summary Sales and Marketing Manager As the largest not-for-profit healthcare organisation in the UK, our focus is on building healthier futures for everyone. Our pioneering approach puts us at the leading edge of health and wellbeing services. Bringing together clinical, prevention and cure with fitness and wellbeing services, we work to provide expert care through our network across the UK. Work with us and, together, we can improve the health of the nation. Right now, we are looking for a Sales and Marketing focused individual to join the senior management team at our Wessex Hospital where we will give you accountability for shaping and enhancing all elements of our customer journey and delivering our revenue plan. You will have operational responsibility for revenue and activity KPIs alongside our customer facing teams, reenergising processes, ways of working and capability to ensure the customer is at the heart of everything we do. You will also have extensive interaction with our internal and external stakeholders, including our consultants, primary care contacts, consumers and local corporates/SMEs to maximise sales and growth opportunities. Therefore you will be confident building business plans, executing sales and customer strategies and networking. As a result, you will deliver commercial success by bringing the best of Nuffield Health to the local community. To apply, you'll be an established and proven sales and marketing specialist, already operating at management level in a busy environment. You will have demonstrable experience working within the service sector, ideally within the health and wellbeing industry, hospitality or similar. Your ability to quickly understand situations, embrace and lead change is what defines you, together with your excellent people management capability. You are at your best when communicating to internal and external stakeholders, building relationships and delivering results. You will preferably be degree qualified, ideally holding a management or business qualification. This will be supported by evidence of shaping compelling sales/marketing plans, which have delivered real results. You have proven experience working in an operational sales and customer facing led environment and will be able to provide us with examples of how you have introduced improvements to advance the customer experience and thereby sales. Set in the beautiful Hampshire village of Chandlers Ford, the Nuffield Health Wessex Hospital has been looking after the local community in and around Hampshire for over 30 years, and is located off Junction 12 of the M3. We focus on providing the highest levels of care, ensuring your stay with us is as comfortable as possible. The hospital boasts: 51 private, en-suite patient bedrooms 4 theatres 15 consulting rooms onsite pathology 8 physiotherapy and health screening rooms endoscopy suite fully equipped gymnasium state of the art diagnostic equipment including CT, MRI, mammography and x-ray The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. We are constantly investing, innovating and delivering new services from the hospital. We are looking for an outstanding individual to add to our talented team to help deliver our ambitious growth plans within current and potential new healthcare markets. This is where it all begins.
02/02/2019
Full time
Summary Sales and Marketing Manager As the largest not-for-profit healthcare organisation in the UK, our focus is on building healthier futures for everyone. Our pioneering approach puts us at the leading edge of health and wellbeing services. Bringing together clinical, prevention and cure with fitness and wellbeing services, we work to provide expert care through our network across the UK. Work with us and, together, we can improve the health of the nation. Right now, we are looking for a Sales and Marketing focused individual to join the senior management team at our Wessex Hospital where we will give you accountability for shaping and enhancing all elements of our customer journey and delivering our revenue plan. You will have operational responsibility for revenue and activity KPIs alongside our customer facing teams, reenergising processes, ways of working and capability to ensure the customer is at the heart of everything we do. You will also have extensive interaction with our internal and external stakeholders, including our consultants, primary care contacts, consumers and local corporates/SMEs to maximise sales and growth opportunities. Therefore you will be confident building business plans, executing sales and customer strategies and networking. As a result, you will deliver commercial success by bringing the best of Nuffield Health to the local community. To apply, you'll be an established and proven sales and marketing specialist, already operating at management level in a busy environment. You will have demonstrable experience working within the service sector, ideally within the health and wellbeing industry, hospitality or similar. Your ability to quickly understand situations, embrace and lead change is what defines you, together with your excellent people management capability. You are at your best when communicating to internal and external stakeholders, building relationships and delivering results. You will preferably be degree qualified, ideally holding a management or business qualification. This will be supported by evidence of shaping compelling sales/marketing plans, which have delivered real results. You have proven experience working in an operational sales and customer facing led environment and will be able to provide us with examples of how you have introduced improvements to advance the customer experience and thereby sales. Set in the beautiful Hampshire village of Chandlers Ford, the Nuffield Health Wessex Hospital has been looking after the local community in and around Hampshire for over 30 years, and is located off Junction 12 of the M3. We focus on providing the highest levels of care, ensuring your stay with us is as comfortable as possible. The hospital boasts: 51 private, en-suite patient bedrooms 4 theatres 15 consulting rooms onsite pathology 8 physiotherapy and health screening rooms endoscopy suite fully equipped gymnasium state of the art diagnostic equipment including CT, MRI, mammography and x-ray The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. We are constantly investing, innovating and delivering new services from the hospital. We are looking for an outstanding individual to add to our talented team to help deliver our ambitious growth plans within current and potential new healthcare markets. This is where it all begins.
Summary Trainee Account Handler - Health Insurance Location: Radstock Salary: £18,000 to £22,000 (depending on experience) plus life insurance, health insurance & employee discounts scheme. About the Company: This is an opportunity to join a health insurance brokerage based in the Westfield area of Radstock. Our client grew turnover by 58% last year and has achieved national recognition at the "National Health Insurance Awards". They are not expecting you to have an insurance background but if you're a recent graduate, or you have some sales or customer service experience then read on. Our client will be looking for somebody who can use the Account Handler role as stepping stone towards becoming a qualified Insurance Advisor. This opening could be of interest to people looking to escape the daily commute into Bath or Bristol. If you're happy working over the phone, have a good level of business knowledge and a willingness to put in the work to learn the product knowledge you'll need then you could do well with our client. Opportunities to break into the health insurance arena are rare and once established your career should be stable, lucrative and professionally rewarding. If successful, you'll need to put in the "hard" hours to learn our client's successful methodology and the required product knowledge. You'll be fully supported during your structured training and you'll be a part of a talented and successful team of 7. Duties of the Trainee Account Handler: • Supporting the current renewal and new business advisors administratively. • Obtaining health insurance and group risk quotes from insurers • Negotiating with insurers • Checking policy terms and exclusions. • Dealing with day to day client enquiries. • Completing post sale administration and file checking • Working towards handling your own individual client's policy renewals. • Maintaining accurate records on our internal CRM system. • Supporting existing clients administratively and with claims. • Attending business exhibitions. • Complying with FCA rules and regulations. • Post-sale client customer calls. Requirements of the Trainee Account Handler: • An engaging telephone personality. • Assertiveness, team working skills, integrity, gravitas and ambition. • PC skills, administrative ability, fledgling sales and customer service skills. • Ability to learn about the products with the willingness to study. • Intelligence, commercial sense and time management skills with the drive to succeed in a highly regulated commercially driven sector. Trainee Account Handler Benefits: • Starting salary based on experience. • Opening in the lucrative financial services sector. • Progression to Advisor opportunities where £30k+ earnings are expected. • Opportunity to study for professional exams. • Company pension, after three months Private Medical Insurance, Health cash plan, Life insurance and Wider Wallet employee discounts portal. If you meet the Trainee Account Handler requirements and feel the role would be a good fit, then please apply today!
28/01/2019
Full time
Summary Trainee Account Handler - Health Insurance Location: Radstock Salary: £18,000 to £22,000 (depending on experience) plus life insurance, health insurance & employee discounts scheme. About the Company: This is an opportunity to join a health insurance brokerage based in the Westfield area of Radstock. Our client grew turnover by 58% last year and has achieved national recognition at the "National Health Insurance Awards". They are not expecting you to have an insurance background but if you're a recent graduate, or you have some sales or customer service experience then read on. Our client will be looking for somebody who can use the Account Handler role as stepping stone towards becoming a qualified Insurance Advisor. This opening could be of interest to people looking to escape the daily commute into Bath or Bristol. If you're happy working over the phone, have a good level of business knowledge and a willingness to put in the work to learn the product knowledge you'll need then you could do well with our client. Opportunities to break into the health insurance arena are rare and once established your career should be stable, lucrative and professionally rewarding. If successful, you'll need to put in the "hard" hours to learn our client's successful methodology and the required product knowledge. You'll be fully supported during your structured training and you'll be a part of a talented and successful team of 7. Duties of the Trainee Account Handler: • Supporting the current renewal and new business advisors administratively. • Obtaining health insurance and group risk quotes from insurers • Negotiating with insurers • Checking policy terms and exclusions. • Dealing with day to day client enquiries. • Completing post sale administration and file checking • Working towards handling your own individual client's policy renewals. • Maintaining accurate records on our internal CRM system. • Supporting existing clients administratively and with claims. • Attending business exhibitions. • Complying with FCA rules and regulations. • Post-sale client customer calls. Requirements of the Trainee Account Handler: • An engaging telephone personality. • Assertiveness, team working skills, integrity, gravitas and ambition. • PC skills, administrative ability, fledgling sales and customer service skills. • Ability to learn about the products with the willingness to study. • Intelligence, commercial sense and time management skills with the drive to succeed in a highly regulated commercially driven sector. Trainee Account Handler Benefits: • Starting salary based on experience. • Opening in the lucrative financial services sector. • Progression to Advisor opportunities where £30k+ earnings are expected. • Opportunity to study for professional exams. • Company pension, after three months Private Medical Insurance, Health cash plan, Life insurance and Wider Wallet employee discounts portal. If you meet the Trainee Account Handler requirements and feel the role would be a good fit, then please apply today!
Summary Role: NCD Technician Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
28/01/2019
Full time
Summary Role: NCD Technician Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
Summary Role: NCD Technician Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
26/01/2019
Full time
Summary Role: NCD Technician Duration: 6 months Location: Ipswich Working as a member of a team with responsibility for operational control by NCD for client CS Network. As part of this role: Dealing with client CS network partners and client overseas operations managing the overseas claims processing and specialised motor reporting. Operational support of audit, processes and data entry for the branch offices. Provide claims reporting data, manage gap and trend analysis, identifying concerns, and managing them to a mutually agreeable resolution Operate in a continuous improvement culture relating to the policy and claims data input in terms of timeliness and quality Provide support to the HUBs, International Network team and other key teams within the client CS branches To collate, analyse and input in a limited range of situations of statistical information from network partners Responsible for ensuring delivery of high quality service within the parameters of the role. Delivering the agreed service standards to internal and external clients. PRINCIPAL ACCOUNTABILITIES Undertake work on and help network partners process complex data, resolve issues, and devise and implement following referral solutions. Provide administrative and Operational advice to client CS HUBS; Network partners; International Network team and other key users of the data. Knowledge and understanding of underwriting and reinsurance information and structure of programmes translating this to system entry. Contribute to the review and development of the client Corporate Solutions world-wide network through collaboration with the International network team in Paris client CS HUBS and Network Partners. Maintain working relationships, data transfer and communication links with Network partners under personal control and other internal departments to establish and agree requirements and receive feedback on service delivered. Identification of operational performance issues, referring as necessary to more senior job holder Report to Manager on Network performance issues, and undertake tasks, as required, affecting overall department issues. Areas of Job Holder Activity Respond to queries from Network Partners, client CS underwriters, client CS claim handlers and internal clients in both the UK and overseas, Partnerships, AIS and the international commercial team in Paris directly or after referral in order to maintain customer service satisfaction and to look after the interests of client CS. Respond to queries relating to data entry and the administration of programmes Maintain the reporting reviews, for partners under personal control, within service deadlines, identifying issues, referring as necessary. Participate in documenting international systems and processes. Ensure internal workflow and query processes are maintained accurately and within timescales. Act as a referral point for Internal clients, external clients and Network Partners on all operational and process issues relating to transaction of international business. Participate in audit and review claims processes to identify areas which inhibit attainment of service standard and implement agreed improvements. Ensure that systems and processes are fully documented and kept up to date and comply with all operating procedures. CRUCIAL COMPETENCIES Technical Competent in all areas of the job, able to make decisions within authority limits. Technical Knowledge to include: Understanding of principles of International Programme underwriting. Good ability in manipulation and interpretation of data. Understanding and knowledge of international claims Good processing, audit and reconciliation skills. Understanding of technical issues and programme design of International Programmes Understanding of reinsurance structure in terms of the administration and control of defined arrangements Working Knowledge of guidelines set out in client International Network Charter. Good level of MS EXCEL skills Knowledge of the Company's computer and clerical processing systems. Knowledge of methods of processing and financial handling of insurance and reinsurance data. Good understanding of the company's management information systems. Understand the AXA Group structure in so far as is relevant to this role. Ability to use appropriate tools to compile, manipulate and report back data. Inter-personal Work closely and effectively with Manager and other team members, internal clients and those in other external organisations. Communicate effectively - contact with Overseas Partners, International Network teams, Customer Services teams, claims and underwriting staff. Work on own initiative, recognise work priorities and organise time effectively. Self-motivated and enthusiastic Report decisively and effectively to more senior jobholders. Confident and assertive able to adapt behaviour to different situations.
COMMERCIAL ACCOUNT HANDLER - BOSTON, LINCOLNSHIRE Are you an ambitious underwriter with a background in general commercial lines insurance? Looking for your next step into an Account Handler position? This reputable, nationwide specialist brokerage are looking to add a new member to their successful existing commercial team. With an office based in Boston, Lincolnshire this role is ideal for anyone looking to progress in their career. £20,000 - £25,000 + attractive benefits Monday - Friday 9.00am - 5.00pm ROLE & RESPONSIBILITIES - Produce new policies - Maintain existing policies - Perform MTA's, Renewals and Cancellations where required - Tailor each new policy to suit the customer - Find the best premium price - Up-sell additional services and products - Always provide top quality customer service CANDIDATE PROFILE - Have previous experience in account handling/ underwriting - Have knowledge of new and existing business processing - Come from a commercial lines background - Have experience processing MTA's, cancellations and renewals - Have experience using risk analysis software - Be confident and articulate communicator, both face to face and via the phone OFFER & PACKAGE - A basic salary of £20,000 - £25,000pa - Annual holiday entitlement - Pension scheme - On-site parking Working hours are Monday to Friday 9.00am - 5.00pm. To be considered please apply now, alternatively, for more information please call Hannah at KHR - Recruitment Specialists. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
17/01/2019
Full time
COMMERCIAL ACCOUNT HANDLER - BOSTON, LINCOLNSHIRE Are you an ambitious underwriter with a background in general commercial lines insurance? Looking for your next step into an Account Handler position? This reputable, nationwide specialist brokerage are looking to add a new member to their successful existing commercial team. With an office based in Boston, Lincolnshire this role is ideal for anyone looking to progress in their career. £20,000 - £25,000 + attractive benefits Monday - Friday 9.00am - 5.00pm ROLE & RESPONSIBILITIES - Produce new policies - Maintain existing policies - Perform MTA's, Renewals and Cancellations where required - Tailor each new policy to suit the customer - Find the best premium price - Up-sell additional services and products - Always provide top quality customer service CANDIDATE PROFILE - Have previous experience in account handling/ underwriting - Have knowledge of new and existing business processing - Come from a commercial lines background - Have experience processing MTA's, cancellations and renewals - Have experience using risk analysis software - Be confident and articulate communicator, both face to face and via the phone OFFER & PACKAGE - A basic salary of £20,000 - £25,000pa - Annual holiday entitlement - Pension scheme - On-site parking Working hours are Monday to Friday 9.00am - 5.00pm. To be considered please apply now, alternatively, for more information please call Hannah at KHR - Recruitment Specialists. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...