Summary Vacancy description You must be prepared to work a varied shift pattern in accordance with the business needs which may fluctuate from time to time. What will you be doing? • Greet and serve customers with the highest level of customer service • Marketing - Promoting the business • Deal efficiently with phone and email enquiries • Train and use various computer software systems • Advise customers and handle a wide range of enquiries on a variety of products • Handle money and train on how to take card payments • Membership Sales including taking potential members on tours around the centre to show them what facilities we offer and offer a price presentation • Attend outreach events to promote the centre • Cold calling as part of the membership sales process • Undertake other duties as directed. What will you gain? • Level 2 in Business Admin • Functional Skills Maths, English and ICT Level 1 On completion of the apprenticeship there may be opportunities to develop further into other roles such as administrator, receptionist, membership advisor! Training to be Provided Customer Service Apprenticeship Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 Months Employer North Devon Leisure Centre - Barnstaple - LEX
11/02/2019
Full time
Summary Vacancy description You must be prepared to work a varied shift pattern in accordance with the business needs which may fluctuate from time to time. What will you be doing? • Greet and serve customers with the highest level of customer service • Marketing - Promoting the business • Deal efficiently with phone and email enquiries • Train and use various computer software systems • Advise customers and handle a wide range of enquiries on a variety of products • Handle money and train on how to take card payments • Membership Sales including taking potential members on tours around the centre to show them what facilities we offer and offer a price presentation • Attend outreach events to promote the centre • Cold calling as part of the membership sales process • Undertake other duties as directed. What will you gain? • Level 2 in Business Admin • Functional Skills Maths, English and ICT Level 1 On completion of the apprenticeship there may be opportunities to develop further into other roles such as administrator, receptionist, membership advisor! Training to be Provided Customer Service Apprenticeship Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 Months Employer North Devon Leisure Centre - Barnstaple - LEX
Summary Vacancy description Kidlington Leisure Centre are looking for individuals who can engage with their customers, enhance their experience and exceed their expectations. We are looking for an enthusiastic Leisure Sales Advisor Apprentice, you will have the experience to gain valuable customer service experience along with an apprenticeship in Sales Level 2. The job will involve: - To deliver an efficient, friendly and consistently high quality service to all customers. - To greet customers in a friendly manner and with a smile. - To administer course enrolments. - To handle all potential membership enquiries. - To maximise new business conversion through effective sales closure. - To maximise cross-selling and up-selling opportunities through proactive initiatives. - To implement marketing initiatives to generate organic leads. - To maintain service levels in accordance with customer expectations and the company service standards. - To handle customer enquiries received by telephone, post, e-mail and other means. - To ensure that all work is carried out to the highest standard, in accordance with the company policy. - To develop and maintain good relationships customers, prospects and suppliers. To gain knowledge of existing and new products. - A desire to provide an excellent level of customer service and produce work of the highest quality. Training to be Provided Apprenticeship in Sales Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Kidlington Leisure Centre - Oxfordshire
11/02/2019
Full time
Summary Vacancy description Kidlington Leisure Centre are looking for individuals who can engage with their customers, enhance their experience and exceed their expectations. We are looking for an enthusiastic Leisure Sales Advisor Apprentice, you will have the experience to gain valuable customer service experience along with an apprenticeship in Sales Level 2. The job will involve: - To deliver an efficient, friendly and consistently high quality service to all customers. - To greet customers in a friendly manner and with a smile. - To administer course enrolments. - To handle all potential membership enquiries. - To maximise new business conversion through effective sales closure. - To maximise cross-selling and up-selling opportunities through proactive initiatives. - To implement marketing initiatives to generate organic leads. - To maintain service levels in accordance with customer expectations and the company service standards. - To handle customer enquiries received by telephone, post, e-mail and other means. - To ensure that all work is carried out to the highest standard, in accordance with the company policy. - To develop and maintain good relationships customers, prospects and suppliers. To gain knowledge of existing and new products. - A desire to provide an excellent level of customer service and produce work of the highest quality. Training to be Provided Apprenticeship in Sales Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Kidlington Leisure Centre - Oxfordshire
Summary 37 hours per week Salary Range: £8,080-£15,064 SS&L are seeking to appoint an enthusiastic and experienced Customer Advisor Apprentice. Working within a small team, you will play a critical role within the business ensuring all customers are provided with up to date information and signposted to the correct team within the business. You will be responsible for ensuring callback appointments are kept and follow-up on all enquiries until they are successfully closed. Being the first point of contact for the business on the telephone, email and face to face you will be need to have excellent verbal and written communication skills, be well organized and have a positive attitude. The successful candidate will be able to demonstrate they have excellent customer service skills, experience of multi-tasking and a high level of attention to detail. You will be studying for a L2 Customer Service Apprenticeship. Closing date: 4 February 2018 SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment.
11/02/2019
Full time
Summary 37 hours per week Salary Range: £8,080-£15,064 SS&L are seeking to appoint an enthusiastic and experienced Customer Advisor Apprentice. Working within a small team, you will play a critical role within the business ensuring all customers are provided with up to date information and signposted to the correct team within the business. You will be responsible for ensuring callback appointments are kept and follow-up on all enquiries until they are successfully closed. Being the first point of contact for the business on the telephone, email and face to face you will be need to have excellent verbal and written communication skills, be well organized and have a positive attitude. The successful candidate will be able to demonstrate they have excellent customer service skills, experience of multi-tasking and a high level of attention to detail. You will be studying for a L2 Customer Service Apprenticeship. Closing date: 4 February 2018 SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment.
Summary As Customer Services Advisor you will be responsible for the following tasks: Duties to include • Book appointments and take payments • Update customers of the status of their repair i.e. delays/repair completion/collecting missing information • Use a variety of different databases to update records • Check in any deliveries and assign to correct repairs • Assist with any projects we may be running • Assist other team members where possible with any tasks The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills. Training to be provided: At Level 2 City & Guilds Diploma In Customer Service Practitioner Level 1 / 2 Functional Skills in Math's & English End Point Assessment
11/02/2019
Full time
Summary As Customer Services Advisor you will be responsible for the following tasks: Duties to include • Book appointments and take payments • Update customers of the status of their repair i.e. delays/repair completion/collecting missing information • Use a variety of different databases to update records • Check in any deliveries and assign to correct repairs • Assist with any projects we may be running • Assist other team members where possible with any tasks The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills. Training to be provided: At Level 2 City & Guilds Diploma In Customer Service Practitioner Level 1 / 2 Functional Skills in Math's & English End Point Assessment
Summary Customer Service Advisor Belfast £17523 - £19470 per year Start date: 24th April 2019 Shift Pattern Shift operating: hours 08:00-20:00 No. of days scheduled: Maximum of 5 out of 7 (over a Mon-Sun weekly period) Weekend working: Maximum of 16 weekend days over a 26 week period Weekend placement: Weekend days will be placed in any combination that best suits customer need Non work days (NWD's): Fixed as part of 26 week pattern and will not be moved once released Shift span Minimum of 6 hours and maximum of 10 working hours per day. Minimum of 24 hours and maximum of 42.5 hours per week Start/finish times: Shift start or end time are fixed and will not be moved once released Notice period: Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in [xxx]. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
11/02/2019
Full time
Summary Customer Service Advisor Belfast £17523 - £19470 per year Start date: 24th April 2019 Shift Pattern Shift operating: hours 08:00-20:00 No. of days scheduled: Maximum of 5 out of 7 (over a Mon-Sun weekly period) Weekend working: Maximum of 16 weekend days over a 26 week period Weekend placement: Weekend days will be placed in any combination that best suits customer need Non work days (NWD's): Fixed as part of 26 week pattern and will not be moved once released Shift span Minimum of 6 hours and maximum of 10 working hours per day. Minimum of 24 hours and maximum of 42.5 hours per week Start/finish times: Shift start or end time are fixed and will not be moved once released Notice period: Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in [xxx]. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Summary Langton London Insurance Brokers Ltd based in Redhill, Surrey is looking to recruit an Apprentice Insurance Advisor; The main job role will be: • Marketing Insurance products via the telephone using our in house CRM (Customer Relationship Management) System, loading and updating of information. Learn and qualify to understand commercial insurance products. • Telephone sales trainee who will be using the telephone to market our insurance products to Companies who legally have to buy. • This could be your first steps into the financial service sector and provide you with a great career and financial opportunities. Requirements: • Positive • Punctual • Reliable • Hardworking • Professional telephone manner • Keen and willing to learn •Langton London seeks a positive, hardworking individual with a good telephone manner who is keen to learn. Hours: Monday to Friday 9am-5.30pm, 37.5 hours per week, 1 hour lunch The successful applicant will be working towards a Customer Service NVQ level 2, work based learning program. This will take up to 16 months.
11/02/2019
Full time
Summary Langton London Insurance Brokers Ltd based in Redhill, Surrey is looking to recruit an Apprentice Insurance Advisor; The main job role will be: • Marketing Insurance products via the telephone using our in house CRM (Customer Relationship Management) System, loading and updating of information. Learn and qualify to understand commercial insurance products. • Telephone sales trainee who will be using the telephone to market our insurance products to Companies who legally have to buy. • This could be your first steps into the financial service sector and provide you with a great career and financial opportunities. Requirements: • Positive • Punctual • Reliable • Hardworking • Professional telephone manner • Keen and willing to learn •Langton London seeks a positive, hardworking individual with a good telephone manner who is keen to learn. Hours: Monday to Friday 9am-5.30pm, 37.5 hours per week, 1 hour lunch The successful applicant will be working towards a Customer Service NVQ level 2, work based learning program. This will take up to 16 months.
Summary Customer Service Advisor Newport £17,523 - £19,470 per year Start date: 23rd April 2019 Shift Pattern Shift operating: hours 07:00-23:00 No. of days scheduled: maximum of 4 out of 7 (over a Mon-Sun weekly period, '4 days on 4 days off') Weekend working: maximum of 8 weekend days over an 8 week period Non work days (NWD's): fixed as part of 8 week pattern and will not be moved once released Shift span: fixed 10 hour shifts. Minimum of 30 hours and a maximum of 40 hours per week Start/finish times: Shift start or end time can be moved 1 hour from base pattern (exact base pattern is specified at recruitment stage) Notice period: minimum of 8 weeks notice of confirmed shift pattern The Role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Newport. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
11/02/2019
Full time
Summary Customer Service Advisor Newport £17,523 - £19,470 per year Start date: 23rd April 2019 Shift Pattern Shift operating: hours 07:00-23:00 No. of days scheduled: maximum of 4 out of 7 (over a Mon-Sun weekly period, '4 days on 4 days off') Weekend working: maximum of 8 weekend days over an 8 week period Non work days (NWD's): fixed as part of 8 week pattern and will not be moved once released Shift span: fixed 10 hour shifts. Minimum of 30 hours and a maximum of 40 hours per week Start/finish times: Shift start or end time can be moved 1 hour from base pattern (exact base pattern is specified at recruitment stage) Notice period: minimum of 8 weeks notice of confirmed shift pattern The Role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Newport. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Summary Customer Service Advisor Belfast £17523 - £19470 per year Start date: 15th April 2019 Shift Pattern Shift operating hours: 07:00-23:00 No. of days scheduled Maximum of 4 out of 7 (over a Mon-Sun weekly period, '4 days on 4 days off') Weekend working: maximum of 8 weekend days over an 8 week period Non work days (NWD's): fixed as part of 8 week pattern and will not be moved once released Shift span: fixed 10 hour shifts. Minimum of 30 hours and a maximum of 40 hours per week Start/finish times: shift start or end time can be moved 1 hour from base pattern (exact base pattern is specified at recruitment stage) Notice period Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Belfast. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
11/02/2019
Full time
Summary Customer Service Advisor Belfast £17523 - £19470 per year Start date: 15th April 2019 Shift Pattern Shift operating hours: 07:00-23:00 No. of days scheduled Maximum of 4 out of 7 (over a Mon-Sun weekly period, '4 days on 4 days off') Weekend working: maximum of 8 weekend days over an 8 week period Non work days (NWD's): fixed as part of 8 week pattern and will not be moved once released Shift span: fixed 10 hour shifts. Minimum of 30 hours and a maximum of 40 hours per week Start/finish times: shift start or end time can be moved 1 hour from base pattern (exact base pattern is specified at recruitment stage) Notice period Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Belfast. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Summary Customer Service Advisor Pendeford £17,523 - £19,470 per year Start date: 15th April 2019 Shift Pattern Shift operating hours: 08:00-20:00 No. of days scheduled: maximum of 5 out of 7 (over a Mon-Sun weekly period) Weekend working: maximum of 16 weekend days over a 26 week period Weekend placement: weekend days will be placed in any combination that best suits customer need Non work days (NWD's): fixed as part of 26 week pattern and will not be moved once released Shift span: minimum of 6 hours and maximum of 10 working hours per day. Minimum of 24 hours and maximum of 42.5 hours per week Start/finish times: shift start or end time are fixed and will not be moved once released Notice period: Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Pendeford. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
11/02/2019
Full time
Summary Customer Service Advisor Pendeford £17,523 - £19,470 per year Start date: 15th April 2019 Shift Pattern Shift operating hours: 08:00-20:00 No. of days scheduled: maximum of 5 out of 7 (over a Mon-Sun weekly period) Weekend working: maximum of 16 weekend days over a 26 week period Weekend placement: weekend days will be placed in any combination that best suits customer need Non work days (NWD's): fixed as part of 26 week pattern and will not be moved once released Shift span: minimum of 6 hours and maximum of 10 working hours per day. Minimum of 24 hours and maximum of 42.5 hours per week Start/finish times: shift start or end time are fixed and will not be moved once released Notice period: Minimum of 8 weeks notice of confirmed shift pattern The role At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it. We're currently looking for 12 Customer Service Advisors to join our contact centre team in Pendeford. If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification. What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you'll need From day one, you'll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player. You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle. The Rewards In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include: 22 days holiday Annual performance bonus Option to save money with exclusive high street discounts The ability to replace some benefits with cash Private medical benefits Discounts on great financial products such as mortgages, loans and insurance Generous contributory pension scheme Share-save and incentive plans Support for your total wellbeing: body, mind, finance and work You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. Proud member of the Disability Confident employer scheme About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Summary Benefits : This job includes: 22 days' holiday plus Bank Holidays, Salary sacrifice schemes including childcare vouchers Workplace Pension and Life Assurance Employee Assistance Programme. Mobile Phone Discount Scheme and My Nationwide Car Scheme My Nationwide Rewards , which includes discounts at Major supermarkets, High Street retailers, Travel & much more! Average saving is around £500 per year Uniform The job of a Parts Advisor Are you an experienced Parts Advisor that wants to work for a larger and progressive company offering the security of long term job stability and day to day variety? Our company has grown significantly, and continues to do so and as such we have been a major success story and are a well sought after company to work for. As a Parts Advisor you will be an integral member of the operational team. You will be responsible for the day to day running of the parts department. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with internal customers. Utilising your sound knowledge of vehicle layout, parts catalogues and computer stock lists, you'll also ensure our pricing structures are kept up-to-date, and that stock control is always secure and well maintained. You will report into the General Manager, who has been at Nationwide for for a number of years. He is as passionate about Customers as he is about his team and is absolutely determined to make his Bodyshop the best in group. It's an amazing team! What you will be doing Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Parts Advisor you will be receiving goods at the loading bay, checking them in against delivery note and then storing them according to the stock rotation plan. You will identify, locate and supply parts/accessories for workshop/body shop completing necessary documentation/computer entries and deal with exchange/replacement parts according to instruction and fully understand the stock control processes and policies. Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas. What we think good looks like As a Parts Advisor we would like you to have an interest and passion in what we do. With professionalism appearance we would also appreciate it if you had excellent job knowledge and be highly motivated. Naturally, due to the nature of the job you will need to have a full UK/EU Driving Licence and the relevant qualifications for the job. We will help and support you with the rest So you a future Nationwider? About Us Nationwide aims to be the employer of choice within the accident repair industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development. Achieving this goal will help us maintain our position as the one of Europe's leading accident repair networks. It will also enable us to set the standard by which all other accident repair centres are measured. Nationwide is one of Europe's largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world's most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team. And what about career progression? Well the world is your oyster at Nationwide. As long as you have the right attitude and do a great job, Nationwide will invest in your learning, development and job progression. The obvious choice for you would be to progress to be a Parts Manager however there are many more jobs in Nationwide that you might be interested in and we will invest in you to help you reach your goals. Take Curtis Woodley, a Panel Technician at Chelmsford Rapid repair. Curtis started as an apprentice and says "I finished my Apprenticeship here but I've never stopped learning and developing my skill set. Nationwide have given me the opportunity to complete my ATA Accreditation and Aircon qualification as they saw that I had the potential and that I was eager to learn. I did the course at our Technical Training Centre in Goole which has a team of dedicated trainers just for Nationwide Team Members. Come and join us, it's awesome". Nationwide are absolutely committed to making sure you have a great place to work and are excited and engaged in what you are doing. Nationwide will support and reward all of your achievements. What happens next? Press the Apply button now to start your application Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process. Nationwide is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We're Social Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities #WeFixYourCareer #OneNationwideOneTeam Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available.
09/02/2019
Full time
Summary Benefits : This job includes: 22 days' holiday plus Bank Holidays, Salary sacrifice schemes including childcare vouchers Workplace Pension and Life Assurance Employee Assistance Programme. Mobile Phone Discount Scheme and My Nationwide Car Scheme My Nationwide Rewards , which includes discounts at Major supermarkets, High Street retailers, Travel & much more! Average saving is around £500 per year Uniform The job of a Parts Advisor Are you an experienced Parts Advisor that wants to work for a larger and progressive company offering the security of long term job stability and day to day variety? Our company has grown significantly, and continues to do so and as such we have been a major success story and are a well sought after company to work for. As a Parts Advisor you will be an integral member of the operational team. You will be responsible for the day to day running of the parts department. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with internal customers. Utilising your sound knowledge of vehicle layout, parts catalogues and computer stock lists, you'll also ensure our pricing structures are kept up-to-date, and that stock control is always secure and well maintained. You will report into the General Manager, who has been at Nationwide for for a number of years. He is as passionate about Customers as he is about his team and is absolutely determined to make his Bodyshop the best in group. It's an amazing team! What you will be doing Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Parts Advisor you will be receiving goods at the loading bay, checking them in against delivery note and then storing them according to the stock rotation plan. You will identify, locate and supply parts/accessories for workshop/body shop completing necessary documentation/computer entries and deal with exchange/replacement parts according to instruction and fully understand the stock control processes and policies. Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas. What we think good looks like As a Parts Advisor we would like you to have an interest and passion in what we do. With professionalism appearance we would also appreciate it if you had excellent job knowledge and be highly motivated. Naturally, due to the nature of the job you will need to have a full UK/EU Driving Licence and the relevant qualifications for the job. We will help and support you with the rest So you a future Nationwider? About Us Nationwide aims to be the employer of choice within the accident repair industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development. Achieving this goal will help us maintain our position as the one of Europe's leading accident repair networks. It will also enable us to set the standard by which all other accident repair centres are measured. Nationwide is one of Europe's largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world's most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team. And what about career progression? Well the world is your oyster at Nationwide. As long as you have the right attitude and do a great job, Nationwide will invest in your learning, development and job progression. The obvious choice for you would be to progress to be a Parts Manager however there are many more jobs in Nationwide that you might be interested in and we will invest in you to help you reach your goals. Take Curtis Woodley, a Panel Technician at Chelmsford Rapid repair. Curtis started as an apprentice and says "I finished my Apprenticeship here but I've never stopped learning and developing my skill set. Nationwide have given me the opportunity to complete my ATA Accreditation and Aircon qualification as they saw that I had the potential and that I was eager to learn. I did the course at our Technical Training Centre in Goole which has a team of dedicated trainers just for Nationwide Team Members. Come and join us, it's awesome". Nationwide are absolutely committed to making sure you have a great place to work and are excited and engaged in what you are doing. Nationwide will support and reward all of your achievements. What happens next? Press the Apply button now to start your application Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process. Nationwide is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We're Social Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities #WeFixYourCareer #OneNationwideOneTeam Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available.
Summary Vacancy description Purpose: ▪ To deliver service excellence in order to delight our Guests whilst maintaining standards and advancing in skill-based training. Adhering to operational and safety policies helping to create a clean and safe environment for Yourself, Colleagues and Guests. Delivering sales through service and product knowledge identifying guest requirements and seek upselling opportunities. Key Accountabilities: People ▪ Collaborate and support Colleagues to deliver daily duties driving excellence in Guest Satisfaction in an energetic, passionate and fun manner. Product ▪ Ensure product offer is delivered to the guest to the company's expected standard across all revenue streams. Highlighting areas requiring improvement or opportunity to Management Team. Promotion ▪ Help where required to ensure successful delivery of key events and promote such events to Guests. Promotion to Guests of all channels of communication in order to increase online guest numbers and drive engagement. Process ▪ Help the Team and Management to ensure we follow policies, procedures and create a safe and secure place to work / visit as a guest therefore minimising the risk to profitability arising from stock loss or accidents. Profit ▪ Help to actively promote and execute upselling of all product types. Ensuring all sales made are converted profitably by responsibly following company procedures. Place ▪ Help ensure equipment is responsibly used in accordance to operating procedures. Highlight any defects to Management Team in order to ensure that business continuity is not affect. Ensure any risks are mitigated during a shift to ensure responsibility to yourself, Team Members and Guests. Principal Responsibilities: People ▪ Conduct all identified training requirements in a timely manner to ensure you have the knowledge to execute your duties. ▪ Take part in all skill-based training to ensure that service is delivered to the company's expected standard. ▪ Act as a responsible representative of the company in all personal conduct, appearance, hygiene and time keeping. Product ▪ Learn and maintain exemplary product knowledge utilising this to promote product offer to guests. ▪ Help deliver service excellence to ensure Guest Satisfaction exceeds 85% through Customers Comment Cards and Trip Advisor. ▪ Adherence to Guest Journey to support the Team in ensuring that our quarterly Mystery Guest Report exceeds 90%. Promotion ▪ Help to internally promote weekly events and forthcoming monthly events to Guests to help ensure sales meet or exceed a cost multiple of three. ▪ Engage with guests to highlight social media channels with the aim of achieving increased reach on social media and a 24% engagement from our online Guest Database. Process ▪ Follow and adhere to company policies and procedures ensuring daily checklists are completed. ▪ Actively adhere to age verification and allergen policy to ensure the safety and well-being of our Guests. Profit ▪ Work diligently and responsibly to minimise wastage, support in stock rotation and follow security of stock / cash / property procedures. ▪ When interacting with guests ensure accurate order taking, recording of sales through EPOS system and payment to ensure sales convert profitably and any such variances investigated on a shift by shift basis. Overall ▪ Demonstrate continuous improvement by conducting all duties in order to execute operational excellence participating in daily team briefings and periodic team focusing on driving the business forward. ▪ Willingly perform ad-hoc duties as required. Training to be Provided Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Charles Wells - Apostrophe - The Bull Hotel - Olney
09/02/2019
Full time
Summary Vacancy description Purpose: ▪ To deliver service excellence in order to delight our Guests whilst maintaining standards and advancing in skill-based training. Adhering to operational and safety policies helping to create a clean and safe environment for Yourself, Colleagues and Guests. Delivering sales through service and product knowledge identifying guest requirements and seek upselling opportunities. Key Accountabilities: People ▪ Collaborate and support Colleagues to deliver daily duties driving excellence in Guest Satisfaction in an energetic, passionate and fun manner. Product ▪ Ensure product offer is delivered to the guest to the company's expected standard across all revenue streams. Highlighting areas requiring improvement or opportunity to Management Team. Promotion ▪ Help where required to ensure successful delivery of key events and promote such events to Guests. Promotion to Guests of all channels of communication in order to increase online guest numbers and drive engagement. Process ▪ Help the Team and Management to ensure we follow policies, procedures and create a safe and secure place to work / visit as a guest therefore minimising the risk to profitability arising from stock loss or accidents. Profit ▪ Help to actively promote and execute upselling of all product types. Ensuring all sales made are converted profitably by responsibly following company procedures. Place ▪ Help ensure equipment is responsibly used in accordance to operating procedures. Highlight any defects to Management Team in order to ensure that business continuity is not affect. Ensure any risks are mitigated during a shift to ensure responsibility to yourself, Team Members and Guests. Principal Responsibilities: People ▪ Conduct all identified training requirements in a timely manner to ensure you have the knowledge to execute your duties. ▪ Take part in all skill-based training to ensure that service is delivered to the company's expected standard. ▪ Act as a responsible representative of the company in all personal conduct, appearance, hygiene and time keeping. Product ▪ Learn and maintain exemplary product knowledge utilising this to promote product offer to guests. ▪ Help deliver service excellence to ensure Guest Satisfaction exceeds 85% through Customers Comment Cards and Trip Advisor. ▪ Adherence to Guest Journey to support the Team in ensuring that our quarterly Mystery Guest Report exceeds 90%. Promotion ▪ Help to internally promote weekly events and forthcoming monthly events to Guests to help ensure sales meet or exceed a cost multiple of three. ▪ Engage with guests to highlight social media channels with the aim of achieving increased reach on social media and a 24% engagement from our online Guest Database. Process ▪ Follow and adhere to company policies and procedures ensuring daily checklists are completed. ▪ Actively adhere to age verification and allergen policy to ensure the safety and well-being of our Guests. Profit ▪ Work diligently and responsibly to minimise wastage, support in stock rotation and follow security of stock / cash / property procedures. ▪ When interacting with guests ensure accurate order taking, recording of sales through EPOS system and payment to ensure sales convert profitably and any such variances investigated on a shift by shift basis. Overall ▪ Demonstrate continuous improvement by conducting all duties in order to execute operational excellence participating in daily team briefings and periodic team focusing on driving the business forward. ▪ Willingly perform ad-hoc duties as required. Training to be Provided Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Charles Wells - Apostrophe - The Bull Hotel - Olney
Summary Vacancy description Purpose: ▪ To deliver service excellence in order to delight our Guests whilst maintaining standards and advancing in skill-based training. Adhering to operational and safety policies helping to create a clean and safe environment for Yourself, Colleagues and Guests. Delivering sales through service and product knowledge identifying guest requirements and seek upselling opportunities. Key Accountabilities: People ▪ Collaborate and support Colleagues to deliver daily duties driving excellence in Guest Satisfaction in an energetic, passionate and fun manner. Product ▪ Ensure product offer is delivered to the guest to the company's expected standard across all revenue streams. Highlighting areas requiring improvement or opportunity to Management Team. Promotion ▪ Help where required to ensure successful delivery of key events and promote such events to Guests. Promotion to Guests of all channels of communication in order to increase online guest numbers and drive engagement. Process ▪ Help the Team and Management to ensure we follow policies, procedures and create a safe and secure place to work / visit as a guest therefore minimising the risk to profitability arising from stock loss or accidents. Profit ▪ Help to actively promote and execute upselling of all product types. Ensuring all sales made are converted profitably by responsibly following company procedures. Place ▪ Help ensure equipment is responsibly used in accordance to operating procedures. Highlight any defects to Management Team in order to ensure that business continuity is not affect. Ensure any risks are mitigated during a shift to ensure responsibility to yourself, Team Members and Guests. Principal Responsibilities: People ▪ Conduct all identified training requirements in a timely manner to ensure you have the knowledge to execute your duties. ▪ Take part in all skill-based training to ensure that service is delivered to the company's expected standard. ▪ Act as a responsible representative of the company in all personal conduct, appearance, hygiene and time keeping. Product ▪ Learn and maintain exemplary product knowledge utilising this to promote product offer to guests. ▪ Help deliver service excellence to ensure Guest Satisfaction exceeds 85% through Customers Comment Cards and Trip Advisor. ▪ Adherence to Guest Journey to support the Team in ensuring that our quarterly Mystery Guest Report exceeds 90%. Promotion ▪ Help to internally promote weekly events and forthcoming monthly events to Guests to help ensure sales meet or exceed a cost multiple of three. ▪ Engage with guests to highlight social media channels with the aim of achieving increased reach on social media and a 24% engagement from our online Guest Database. Process ▪ Follow and adhere to company policies and procedures ensuring daily checklists are completed. ▪ Actively adhere to age verification and allergen policy to ensure the safety and well-being of our Guests. Profit ▪ Work diligently and responsibly to minimise wastage, support in stock rotation and follow security of stock / cash / property procedures. ▪ When interacting with guests ensure accurate order taking, recording of sales through EPOS system and payment to ensure sales convert profitably and any such variances investigated on a shift by shift basis. Overall ▪ Demonstrate continuous improvement by conducting all duties in order to execute operational excellence participating in daily team briefings and periodic team focusing on driving the business forward. ▪ Willingly perform ad-hoc duties as required. Training to be Provided Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Charles Wells - Apostrophe - D'Parys - Bedford
09/02/2019
Full time
Summary Vacancy description Purpose: ▪ To deliver service excellence in order to delight our Guests whilst maintaining standards and advancing in skill-based training. Adhering to operational and safety policies helping to create a clean and safe environment for Yourself, Colleagues and Guests. Delivering sales through service and product knowledge identifying guest requirements and seek upselling opportunities. Key Accountabilities: People ▪ Collaborate and support Colleagues to deliver daily duties driving excellence in Guest Satisfaction in an energetic, passionate and fun manner. Product ▪ Ensure product offer is delivered to the guest to the company's expected standard across all revenue streams. Highlighting areas requiring improvement or opportunity to Management Team. Promotion ▪ Help where required to ensure successful delivery of key events and promote such events to Guests. Promotion to Guests of all channels of communication in order to increase online guest numbers and drive engagement. Process ▪ Help the Team and Management to ensure we follow policies, procedures and create a safe and secure place to work / visit as a guest therefore minimising the risk to profitability arising from stock loss or accidents. Profit ▪ Help to actively promote and execute upselling of all product types. Ensuring all sales made are converted profitably by responsibly following company procedures. Place ▪ Help ensure equipment is responsibly used in accordance to operating procedures. Highlight any defects to Management Team in order to ensure that business continuity is not affect. Ensure any risks are mitigated during a shift to ensure responsibility to yourself, Team Members and Guests. Principal Responsibilities: People ▪ Conduct all identified training requirements in a timely manner to ensure you have the knowledge to execute your duties. ▪ Take part in all skill-based training to ensure that service is delivered to the company's expected standard. ▪ Act as a responsible representative of the company in all personal conduct, appearance, hygiene and time keeping. Product ▪ Learn and maintain exemplary product knowledge utilising this to promote product offer to guests. ▪ Help deliver service excellence to ensure Guest Satisfaction exceeds 85% through Customers Comment Cards and Trip Advisor. ▪ Adherence to Guest Journey to support the Team in ensuring that our quarterly Mystery Guest Report exceeds 90%. Promotion ▪ Help to internally promote weekly events and forthcoming monthly events to Guests to help ensure sales meet or exceed a cost multiple of three. ▪ Engage with guests to highlight social media channels with the aim of achieving increased reach on social media and a 24% engagement from our online Guest Database. Process ▪ Follow and adhere to company policies and procedures ensuring daily checklists are completed. ▪ Actively adhere to age verification and allergen policy to ensure the safety and well-being of our Guests. Profit ▪ Work diligently and responsibly to minimise wastage, support in stock rotation and follow security of stock / cash / property procedures. ▪ When interacting with guests ensure accurate order taking, recording of sales through EPOS system and payment to ensure sales convert profitably and any such variances investigated on a shift by shift basis. Overall ▪ Demonstrate continuous improvement by conducting all duties in order to execute operational excellence participating in daily team briefings and periodic team focusing on driving the business forward. ▪ Willingly perform ad-hoc duties as required. Training to be Provided Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Charles Wells - Apostrophe - D'Parys - Bedford
Summary Blue Arroware excited torecruit for Inbound Customer Service Advisors on behalf of a leading banking group located in the centre of Belfast. Mortgage Consultant Advisor Campaign : 5-9 Weeks training Paid What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. . Strong customer service skills, professional approach as you will be speaking with professional people (ie solicitors or mortgage brokers) Good attention to detail as you may be required to review documents i.e payslips and bank statements. The desired candidate must have an excellent telephone manner, good keyboard skills and the ability to work in a fast pace environment. In return, you will receive full training and the possibility for this role leading onto a permanent or long term careeropportunity. Shifts: Monday -Sunday shift patterns between 8AM-11PM Will be required to work weekends but won't be made to work every weekend. Pay rate: £9.63 per hour if you wish to apply, please contact our office on 02890315005 and ask for Tiarna.
09/02/2019
Full time
Summary Blue Arroware excited torecruit for Inbound Customer Service Advisors on behalf of a leading banking group located in the centre of Belfast. Mortgage Consultant Advisor Campaign : 5-9 Weeks training Paid What you'll be doing This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, you'll pass them to an expert who does. From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support. . Strong customer service skills, professional approach as you will be speaking with professional people (ie solicitors or mortgage brokers) Good attention to detail as you may be required to review documents i.e payslips and bank statements. The desired candidate must have an excellent telephone manner, good keyboard skills and the ability to work in a fast pace environment. In return, you will receive full training and the possibility for this role leading onto a permanent or long term careeropportunity. Shifts: Monday -Sunday shift patterns between 8AM-11PM Will be required to work weekends but won't be made to work every weekend. Pay rate: £9.63 per hour if you wish to apply, please contact our office on 02890315005 and ask for Tiarna.
Summary Corporate Responsibilities: As a member of STFC's Estates and Facilities Management team, the post holder will proactively support the Estates remit to deliver flexible, customer focused and efficient services that support the delivery of STFC's vision, values and objectives. The Estates services team needs to be agile and able to adapt to the ever changing needs of our diverse customer base therefore it is expected that the post holder will demonstrate a flexible and adaptable approach. All members of the Estates team will, from time to time, be expected to lead or participate (appropriate to Band level) in STFC and Estates projects that may be outside their normal remit. The primary duties will include: * Line Management for six Construction Professionals and Senior Line Management for three tradesmen * Initial and on-going liaison with the client to interpret, define and track project requirements, scope and cost for its duration. * Foster and encourage a customer focused project delivery team through personal example, leadership and employing best industry practices * Deliver an efficient and positive customer experience throughout assigned projects * Validation of contractors' estimates, preparation of specifications and tender documents relating to minor projects and maintenance activities under measured term contracts at RAL. * Instructing, implementing and managing projects using NEC3 TSC and NEC3 ECC processes and protocols. * Planning of works and supervision of contractors to ensure minimal impact to the scientific programme, including works coordination, integration, safety and quality assurance. * Assurance of the teams works and projects to comply with all relevant national and local safety regulations and protocols, including the management and control of asbestos containing materials (with the assistance of the departments Construction Health and Safety Advisor) * Ensure compliance obligations are met within the teams remit * Assist the Estates Operations Manager with the supply of robust cost management information for assigned projects, including the valuation and reconciliation of Measured Term Contracts (with the assistance of Consultant Cost Managers) and planned budget spend profiles * Support senior Estates management with the strategic planning of rolling building element and grounds refurbishment programmes, utilising the skill sets within the Estates Works Team * Project management of various projects incorporating all building disciplines, with in-house assistance for M & E and other specialist trades. * Ensure the Customer Clients acceptance and sign off for scope changes and the completion of Minor Project works. * Mentoring and development of team members (including the support of Apprentices and trainees formal programmes of learning) * Champion the Estates service in a positive manner * Deliver a high level of customer service. * Attend appropriate training to support the role and service delivery. * Any other reasonable management request The above duties will require limited travel and may involve occasional overnight stays. Any other Relevant Information There will be a requirement for some work to be carried out within classified radiation areas and at height. A driving license would also be desirable. Personal Skills and Attributes Qualifications Essential: * Formal Building Qualification, to a minimum standard of HND (Level 5) * Professional construction accreditation (RICS or equivalent) * Extensive experience and knowledge of the Construction Industry and Project Management/works planning * Demonstrable team management/supervisory experience * Proven Contractor management skills and experience * Estimating and Cost Management experience * Experience of undertaking condition surveys and dilapidation reports * Detailed knowledge of current construction working practices and protocols * Experience of delivering customer focused services * Recent experience of applying CDM, Quality Systems and Safety. * Experienced operator of Microsoft Office Desirable: * Nationally recognised health and safety qualification * Recognised project management qualification * Recognised management qualification * Industry CSCS Card * Extensive experience / knowledge of procurement * Experience and practical application of NEC3 TSC and NEC3 ECC * AutoCAD experience * BIM delivery and application Essential: * Able to motivate and manage contractors * Able to talk about the delivery of complex construction schemes to demonstrate industry experience and competence * People and performance experience * Excellent verbal and communication skills * Willingness to broaden knowledge * Excellent organisational skills * The ability to work effectively and logically in high pressure situations * Self-motivated & Enthusiastic * Ability to work with minimal supervision * Flexible approach to working * Demonstrate adaptability and good team working skills * Excellent interpersonal skills Desirable: * Live within one hours travel time of RAL site * Available for occasional overnight visits * Full U.K. Driving License Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
05/02/2019
Full time
Summary Corporate Responsibilities: As a member of STFC's Estates and Facilities Management team, the post holder will proactively support the Estates remit to deliver flexible, customer focused and efficient services that support the delivery of STFC's vision, values and objectives. The Estates services team needs to be agile and able to adapt to the ever changing needs of our diverse customer base therefore it is expected that the post holder will demonstrate a flexible and adaptable approach. All members of the Estates team will, from time to time, be expected to lead or participate (appropriate to Band level) in STFC and Estates projects that may be outside their normal remit. The primary duties will include: * Line Management for six Construction Professionals and Senior Line Management for three tradesmen * Initial and on-going liaison with the client to interpret, define and track project requirements, scope and cost for its duration. * Foster and encourage a customer focused project delivery team through personal example, leadership and employing best industry practices * Deliver an efficient and positive customer experience throughout assigned projects * Validation of contractors' estimates, preparation of specifications and tender documents relating to minor projects and maintenance activities under measured term contracts at RAL. * Instructing, implementing and managing projects using NEC3 TSC and NEC3 ECC processes and protocols. * Planning of works and supervision of contractors to ensure minimal impact to the scientific programme, including works coordination, integration, safety and quality assurance. * Assurance of the teams works and projects to comply with all relevant national and local safety regulations and protocols, including the management and control of asbestos containing materials (with the assistance of the departments Construction Health and Safety Advisor) * Ensure compliance obligations are met within the teams remit * Assist the Estates Operations Manager with the supply of robust cost management information for assigned projects, including the valuation and reconciliation of Measured Term Contracts (with the assistance of Consultant Cost Managers) and planned budget spend profiles * Support senior Estates management with the strategic planning of rolling building element and grounds refurbishment programmes, utilising the skill sets within the Estates Works Team * Project management of various projects incorporating all building disciplines, with in-house assistance for M & E and other specialist trades. * Ensure the Customer Clients acceptance and sign off for scope changes and the completion of Minor Project works. * Mentoring and development of team members (including the support of Apprentices and trainees formal programmes of learning) * Champion the Estates service in a positive manner * Deliver a high level of customer service. * Attend appropriate training to support the role and service delivery. * Any other reasonable management request The above duties will require limited travel and may involve occasional overnight stays. Any other Relevant Information There will be a requirement for some work to be carried out within classified radiation areas and at height. A driving license would also be desirable. Personal Skills and Attributes Qualifications Essential: * Formal Building Qualification, to a minimum standard of HND (Level 5) * Professional construction accreditation (RICS or equivalent) * Extensive experience and knowledge of the Construction Industry and Project Management/works planning * Demonstrable team management/supervisory experience * Proven Contractor management skills and experience * Estimating and Cost Management experience * Experience of undertaking condition surveys and dilapidation reports * Detailed knowledge of current construction working practices and protocols * Experience of delivering customer focused services * Recent experience of applying CDM, Quality Systems and Safety. * Experienced operator of Microsoft Office Desirable: * Nationally recognised health and safety qualification * Recognised project management qualification * Recognised management qualification * Industry CSCS Card * Extensive experience / knowledge of procurement * Experience and practical application of NEC3 TSC and NEC3 ECC * AutoCAD experience * BIM delivery and application Essential: * Able to motivate and manage contractors * Able to talk about the delivery of complex construction schemes to demonstrate industry experience and competence * People and performance experience * Excellent verbal and communication skills * Willingness to broaden knowledge * Excellent organisational skills * The ability to work effectively and logically in high pressure situations * Self-motivated & Enthusiastic * Ability to work with minimal supervision * Flexible approach to working * Demonstrate adaptability and good team working skills * Excellent interpersonal skills Desirable: * Live within one hours travel time of RAL site * Available for occasional overnight visits * Full U.K. Driving License Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Summary About Us The Guinness Partnership is a social housing provider with over 125,000 customers nationwide. We work hard to improve people's lives and create possibilities for them by providing as many high-quality homes as possible. We think our apprenticeship programme is one of the best in the UK; especially designed to offer our apprentices a diverse range of valuable work experience which both develops their skills and supports successful completion of the Customer Service Apprenticeship Standard. About the role Our Customer Accounts Team is part of our Customer Service Contact Centre. We help our customers across the country to maintain a healthy rent account balance and make sure that our organisation has the income we need to continue building even more homes. We're responsible for calling customers to collect outstanding rent, advise when they have missed a payment, setting up re-payment plans to reduce their rent arrears and giving tips and guidance about managing income and avoiding missed payments in the future. We're looking for an apprentice to support our team by providing excellent Data analysis. We're keen to hear from individuals who are interested in working with large amounts of data and important information. You will have good accuracy and attention to detail with a knack for spotting trends and anomalies. Your findings will be play a significant role in the success of our service and will help to identify areas that our Advisors need to focus. Your duties will include, but are not limited to: Providing general administrative support Ensuring all relevant systems are updated with accurate information Providing teams with accurate statistics and data Analysing account balances to identify any overpayments or discrepancies and contact local authorities to resolve this. Analysing data to identify trends or errors to support service improvement There will be no customer facing activity or any requirement to speak with customers directly. Office Location Located in Oldham, our Bower House office really is accessible to everyone. With Hollinwood tram stop directly opposite the office, we're just 6 stops and a 60 second walk away from Manchester Piccadilly by tram - which also links to other key locations all the way from Altrincham to Rochdale. We're also accessible via numerous bus links stretching across Greater Manchester that can drop you off less than a 2 minute walk away from our office. And if you're a driver? We have not just one, but four car parks that are free to use - just one of our many perks!
04/02/2019
Part time
Summary About Us The Guinness Partnership is a social housing provider with over 125,000 customers nationwide. We work hard to improve people's lives and create possibilities for them by providing as many high-quality homes as possible. We think our apprenticeship programme is one of the best in the UK; especially designed to offer our apprentices a diverse range of valuable work experience which both develops their skills and supports successful completion of the Customer Service Apprenticeship Standard. About the role Our Customer Accounts Team is part of our Customer Service Contact Centre. We help our customers across the country to maintain a healthy rent account balance and make sure that our organisation has the income we need to continue building even more homes. We're responsible for calling customers to collect outstanding rent, advise when they have missed a payment, setting up re-payment plans to reduce their rent arrears and giving tips and guidance about managing income and avoiding missed payments in the future. We're looking for an apprentice to support our team by providing excellent Data analysis. We're keen to hear from individuals who are interested in working with large amounts of data and important information. You will have good accuracy and attention to detail with a knack for spotting trends and anomalies. Your findings will be play a significant role in the success of our service and will help to identify areas that our Advisors need to focus. Your duties will include, but are not limited to: Providing general administrative support Ensuring all relevant systems are updated with accurate information Providing teams with accurate statistics and data Analysing account balances to identify any overpayments or discrepancies and contact local authorities to resolve this. Analysing data to identify trends or errors to support service improvement There will be no customer facing activity or any requirement to speak with customers directly. Office Location Located in Oldham, our Bower House office really is accessible to everyone. With Hollinwood tram stop directly opposite the office, we're just 6 stops and a 60 second walk away from Manchester Piccadilly by tram - which also links to other key locations all the way from Altrincham to Rochdale. We're also accessible via numerous bus links stretching across Greater Manchester that can drop you off less than a 2 minute walk away from our office. And if you're a driver? We have not just one, but four car parks that are free to use - just one of our many perks!
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Cardiff
02/02/2019
Full time
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Cardiff
Summary Employer: Austco Qual: Customer Service L2 Entry Reqs: **Applicants must have GCSEs in maths and English Minimum A-D (or equivalents - Grade 5+)** Expected duration - 13months Austco's customers are the core of their business. They believe that success comes by listening, collaborating, and responding to the needs of their customers. The most valuable asset for them is their multi-disciplinary, talented and diverse team. They are currently looking for someone to join that team! It could be you. • Manage your system and its resources (i.e. Office, Excel, Outlook, internet) in a professional manner • Resolving customer service issues by adopting the right first time solution. • Maintain, support and develop good communication within the team • Improve efficiency of organisation • Focusing on individual customer needs, requirements and building a rapport, whilst maintaining a professional approach. • Maintain and develop good communication with new or existing customers • Support Manager(s) to achieve targets and continuous customer service initiatives. • Any other duties or tasks related to delivering excellent customer service and managing daily orders Please take a note of the VAC reference number of the vacancy that you are interested in as you will be asked for this during your application. To apply for this apprenticeship, you will need to attend an appointment with our College Curriculum team. On the next screen you will be asked to apply for the apprenticeship online. Once you have applied, you will be sent an email and a letter inviting you into the College to meet with the relevant curriculum team who will confirm that you are eligible for the apprenticeship. If you have already applied and attended an appointment session at one of our colleges, please contact your Recruitment Advisor to discuss your interest in this specific vacancy. You do not need to apply again to the college. [email protected] The Apprenticeship Recruitment Team - BMet 0121 362 1121
02/02/2019
Full time
Summary Employer: Austco Qual: Customer Service L2 Entry Reqs: **Applicants must have GCSEs in maths and English Minimum A-D (or equivalents - Grade 5+)** Expected duration - 13months Austco's customers are the core of their business. They believe that success comes by listening, collaborating, and responding to the needs of their customers. The most valuable asset for them is their multi-disciplinary, talented and diverse team. They are currently looking for someone to join that team! It could be you. • Manage your system and its resources (i.e. Office, Excel, Outlook, internet) in a professional manner • Resolving customer service issues by adopting the right first time solution. • Maintain, support and develop good communication within the team • Improve efficiency of organisation • Focusing on individual customer needs, requirements and building a rapport, whilst maintaining a professional approach. • Maintain and develop good communication with new or existing customers • Support Manager(s) to achieve targets and continuous customer service initiatives. • Any other duties or tasks related to delivering excellent customer service and managing daily orders Please take a note of the VAC reference number of the vacancy that you are interested in as you will be asked for this during your application. To apply for this apprenticeship, you will need to attend an appointment with our College Curriculum team. On the next screen you will be asked to apply for the apprenticeship online. Once you have applied, you will be sent an email and a letter inviting you into the College to meet with the relevant curriculum team who will confirm that you are eligible for the apprenticeship. If you have already applied and attended an appointment session at one of our colleges, please contact your Recruitment Advisor to discuss your interest in this specific vacancy. You do not need to apply again to the college. [email protected] The Apprenticeship Recruitment Team - BMet 0121 362 1121
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Element - Covent Garden
01/02/2019
Full time
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Element - Covent Garden
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Exeter
01/02/2019
Full time
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Exeter
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Kingston
01/02/2019
Full time
Summary Vacancy description As the Apprentice Sales Advisor you will offer consistently outstanding service to every customer. You will professionally help customers by establishing customer needs, offering appropriate advice on a range of product choices, completing the sale professionally and accurately, and reviewing the sales process. The Apprentice Sales Advisor is to meet, or exceed individual sales targets to maximize store sales Responsibilities of the Apprentice Sales Advisor include: • Undertake the 5.5 point sales process, consistently and effectively. • Utilise specialist product knowledge appropriately to maximise sales. • Work towards individual sales targets, with the aim of reaching store sales targets, and thereby increasing store conversion rate, average transaction value and items per customer. • Maintain the availability of merchandise effectively and creatively through re-stocking and replenishment. • Process sales, refunds and stock checks using the computerised till system. • Meet stock transfer requests accurately, efficiently and promptly. • Help to ensure that the store environment, stock rooms and team rooms are clean and that Health and Safety standards are met. • Receive deliveries of stock and ensure that they items are prepared appropriately for the shop-floor e.g. hanging and tagging, correct labelling etc. • Participate in monthly brand incentives. • Attend and positively contribute in team meetings. • Communicate effectively and positively with other team members. • Ensure that store housekeeping is of a high standard at the start and throughout the day • Assist with visual merchandising. • Adhere to Company Policy and Procedures at all times. • Perform regular stock replenishment duties. • Answer customer enquiries via telephone and in store. • Partaking in regular training on all brand within the store. • Engaging actively in ongoing performance review process. • Perform any other duties reasonably required by the Store Management team to help fulfil the day-to-day requirements of running the store, and to achieve store sales targets. Training to be Provided Retailer Apprenticeship Functional Skills in Maths Functional Skills in English Functional Skills in ICT Length of Apprenticeship 12-15 months Employer Two Seasons - Kingston