Lookers plc Middlesbrough, North Yorkshire
Bodyshop Controller, Ford Middlesbrough Contract Type: Permanent Ref. req4502 Excellent earning potential Market leading employee benefits There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do. About the role As Bodyshop Controller at Ford Middlesbrough, you will manage the workshop efficiently and provide guidance to the team of technicians to ensure customer satisfaction measures and targets are met. Responsibilities include: Supervising and motivating our team of Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the bodyshop and surrounding areas What we're looking for: Fully trained technician Prior bodyshop experience essential Ability to work calmly under pressure Well-developed management and leadership skills In depth knowledge of contemporary Bodyshop systems, technology and operating processes A working knowledge of automotive technology, warranty systems and the franchise would be beneficial The ability to exceed targets and deadlines is a must. A full and valid UK driving licence Previous experience in a similar role Computer literate including Microsoft Office Why us...? In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus. As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. Please note: We will close vacancies once the required quality or number of applications has been received.