Search Consultancy LTD
Summary Inbound New Business Adviser - £17,500 - Leicester Are you looking for a fantastic new opportunity to work within a vibrant and modern contact centre within the city centre? Are you tired of working weekends and endless late shifts? We have a great opportunity to work for an organisation in Leicester City Centre. The working hours for this role are between 8am and 6pm Monday to Friday on a rotating shift basis. You will work 37.5 hours a week in total. The key responsibilities in this role are as follows: Proactively manage customer contact through a variety of channels (telephone, email, web forms and direct mail) and process new business invoicesVerifying and gathering the relevant information and additional customer information where appropriate Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department Creating leads where needed and ensure the correct process is followed Taking ownership of your customer through to resolution To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts To maintain accurate notes in the CRM system To use objection handling techniques to proactively resolve any customer queries or objections. To deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets Key Requirements: Worked within a call centre environment Minimum of 1-2 years' experience in a similar role Good verbal communication including a good telephone manner Demonstrate a can do attitude and have a positive approach to work Tenacious approach to meeting targets High attention to detail If you feel this is the role for you please apply to [email protected] or call 0116 2473300. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.