Talent Recruitment Romsey
Summary An exciting opportunity has arisen for an enthusiastic Customer Support Mobile Technician Controller to work on a permanent basis for our client SHB Vehicle Hire, a market leading national vehicle fleet management company. This position will be based at their Romsey depot. Duties: *The main responsibilities in this role are to provide effective control and processing of mobile technicians hours and workload to support the Customer Support Team. *To analyse all opportunities to provide support to the customer support team to effectively maintain the SHB on hire fleet in a cost effective manner. *To support the nominated mobiles and assist them with their daily tasks. *Load all scheduled work efficiently reducing any extended travel time or cross overs with other mobiles. *Monitor the daily working hours and maintain an achievable level of work avoiding overbooking and or periods where work is lacking. *Select the best opportunities to enable SHB mobiles to attend breakdown situations avoiding sublet costs being incurred. *Use all the necessary tools available to maintain efficient proactive responses while keeping tight control of costs. *Highlight areas of particular concern to Group Customer Support Manager *Operate effective administration and communication lines with the mobile mechanics and the customer support team within SHB, ensuring any paperwork complies to agreed T's & C's and returned to head office in a timely manner. Essential skills include: *Demonstrate good numerate skills & strong attention to detail *Computer literate *Demonstrate good communication and customer care skills. *A good standard of both written and spoken English. *Good self-starter with the ability to multi-task. *Ability to work well under pressure. *Ability to work well as part of a team, and also under your own initiative when required. *Be a well-organised individual with excellent time management. *Demonstrate a desire for self-improvement and enthusiasm to learn new skills. *Have a good understanding of vehicle maintenance. Additional details: *Training available to enhance skill sets *Company pension scheme *Sat mornings 0600/ noon week about mandatory or every weekend if desired *Depot open 0600-1800 Mon/Fri Sat 0600/noon For further details, please contact Emily Knowles at Omega Resource Group on 01453 852 543. To apply, please click apply now. Visit - www.omegaresource.co.uk/SHB We are always seeking talented candidates including; HGV Technicians, HGV Mechanics, LCV Mechanics, LCV Technicians, Auto Electricians, HGV Drivers, Casual Drivers, Valeters, Panel Beaters, Commercial Body Builders, Vehicle Fabricators, Hire Controllers, Apprentice Technicians, Apprentice Mechanics, Paint Sprayers and many more across the UK network. Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.