Capita plc Bristol, Bristol, BS16 1EJ
Summary We require a Voice Networks Coordinator to be based in our busy office in Bristol! About the role As a Voice Network Services (VNS) Coordinator working within the Voice Network Services function you will be responsible for processing, delivering and supporting key telecoms services and solutions to and through Capita ITS. As a key member of the team you will be able to liaise with suppliers and customers alike, providing an efficient, accurate and professional service adhering to internal SLAs and ensuring a good customer experience is maintained. An ability to work closely and effectively using your excellent communication skills, to build productive relationships with suppliers and key internal contacts are key aspects of this role. What you will do: Assisting the VNS Manager in the delivery and management of new and existing VNS orders, coordinating enquiries from 3rd party suppliers, ISPs, Carriers, Project Managers etc, providing clarification and support, updating documentation to all involved throughout the lifecycle of the delivery. Ensure all provisioning documentation and systems are updated in a timely manner ensuring accuracy is maintained Utilise existing mechanisms to provide VNS quotations within agreed internal SLA timescales Your experience will include: Proven experience working in a voice network service position PC skills, to include MS Office (Word & Excel), PowerPoint and Outlook Experience of working in an administrative and/or customer service environment within a voice network service environment Ideally have experience within the telecoms industry Able to work well under pressure and prioritise workload accordingly and efficiently Professional and confident manner Cheerful disposition, with a good sense of humour and great interpersonal skills with the ability to build relationships easily with both internal and external clients Flexible, approachable and willing to pitch in with all tasks and step away from routine when the pressure is on Excellent written and verbal communication skills Excellent attention to detail, with the ability to produce quality documentation Good team player and willing to support the team The following skills are desirable but not essential: Experience in Project Planning, Provisioning or Project Coordination Understanding/exposure of Provisioning methodology/project methodology An understanding of telecoms billing and the use of ability billing platform or equivalent What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact Catherine Gander on 01628408002 or [email protected] for a confidential chat. Follow Capita on twitter @capitacareers Follow Capita on facebook @careersatcapita Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.