Servoca Nursing & Care
Summary Switchboard Operator Looking for a new opportunity as a Switchboard Operator? A step towards your new career? Or maybe you want to move up a level and take on more responsibility? Look no further as we have an exciting opportunity for an experienced, multi-talented and highly skilled ward Switchboard Operator to join our team. Package description Full training is given on the operation of the Switchboard and all the procedures relating to emergencies, trauma, fire etc. Training to night duty requires full knowledge and confidence to work a 10hr duty alone. This duty includes updating the on call doctors wall board and diary from numerous rota. Be capable of dealing with any given situation which may arise. As the switchboard is generally the first contact with the Hospital, operators are required to be polite, efficient and knowledgeable. Due to policies and procedure always changing this means that training is on going. Main responsibilities 1. Operating an A/C WIN Computer Based Switchboard system. Dealing with internal and external enquiries, all the emergencies within The Trust and contacting personnel when requested by means of the bleep or paging systems. 2. Providing cover for operators who are on annual leave/sickness. 3. Being prepared to be called in for duty at short notice for day or night emergencies or to cover sudden absence of staff. 4. Understanding and operating the on call rota systems covering the Royal Surrey and the Community. 5. Being responsible for the issuing, record keeping and programme changes of all internal bleeps Exchange bleep and pager batteries on request. Follow emergency procedures for the following:- Fire Priority and Trauma Calls Major Incident Bomb Alert Personal Attack Alarms 2222 Calls Ideal candidate No qualifications needed Previous Experience of working within an office environment Excellent communication and interpersonal skills Effective organiser Computer Literate About the company Healthcare Retail , part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.