Servoca Nursing & Care
Summary Technical Administrator Barnet, London £25,000 - £32,000 depending on level of experience The main purpose of the role is to provide administrative and technical support in the effective and efficient promotion, design and use of the computerised asset inventory systems as required within budgets, programmes and street works. The role includes the promotion of effective and efficient group development and support issues that will improve the overall performance and delivery of activities with the group. To provide the Highways Service with advice and support on matters related to the assigned customer care, administrative, financial and technical support duties Role and Responsibilities To supervise the Street Works System including configuring to Barnet's needs, troubleshooting problems, developing reports, setting up new users and liaising with software suppliers and Re/Barnet IT. To act as the Authority Street Custodian maintaining the Additional Street Data. Responsible for updating Barnet's Local Street Gazetteer. Create streets with data required for Street Works and other services. Submit monthly data to the Central Hub for validation and publication for utilities to update their street works systems. To develop briefs, feasibility studies and undertake design and implementation of reports, usage and technical support for small and medium sized projects as allocated. To monitor, control and assist with the supervision of users. To prepare reports, models and documentation for projects of varying complexity, dependent on the post holder's grading. To assist in obtaining the necessary technical, administrative and financial approvals and in the preparation, supervision and administration of associated consultants' commissions or contracts. To lead on projects as allocated. To develop, maintenance and support the Highways mobile working solutions. To monitor the performance of the Council's contractors and suppliers and take necessary action to ensure acceptable performance, including production of reports, letters and telephone complaints. Liaise with contractors to ensure that information is reported, logged and updated on identified computer software applications that the Council uses from time to time. Maintain the Inventory records daily to ensure that the quality of information is accurate. Produce regular reports which will enable monitoring of performance targets. Ensure that full reports are provided by contractors/suppliers in accordance with the specification. Carry out daily checks of the reporting information provided by the contractors/suppliers to ensure consistency and to identify discrepancies or poor performance issues. Report all findings from the daily checks to the management to take appropriate action including providing evidence of findings. To assist with, or carry out administrative tasks, technical surveys and site surveys as directed and to assist with, or carry out the preparation of reports on findings. To assist in the introduction of new methods as necessary to ensure efficient use of resources, including taking an active role in promoting best value. To liaise, where appropriate, with the parent software house, other Agencies and Bodies and inter and intra services to co-ordinate projects, attending meetings as necessary including with commercial promoters. To assist with the draft Committee reports which may cover policy issues and to implement decisions arising from them. To prepare letters of varying complexity, dependent on the post holder's grading, including assisting with letters on policy matters, proofs of evidence, technical reports, briefs for consultants and other documents of all complexities as may be required. To maintain technical, administrative and resource records, and undertake research and technical investigations as directed. To assist in identifying IT needs for all assigned functional areas within the post and, where appropriate, in liaison with the Council's Information Systems Development Team and/or external suppliers, the specification, procurement, implementation and maintenance of such IT systems. To use, promote and develop the use of IT and internal systems to ensure that the Service makes the best use of the technology that is available including word processing packages, spreadsheets, presentation packages, databases and Autocad. To represent the service at public and other meetings as directed, dependent on the post holder's grading. To liaise and deal courteously with enquiries from members of the public, members of the council, other council officers as well as enquires from other agencies and bodies. To be aware of the Best Value aspects of providing professional/technical service and to assist in the achievement of these. To ensure that customer care is maintained to the agreed standards according to the council's values To ensure GDPR compliance and that a high level of confidentiality is maintained in all aspects of work. To encourage and develop optimum performance from staff and underline the corporate approach to customer needs as reflected in the council's structure and style. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.