e3 recruitment Keighley, West Yorkshire
This is a position that can offer an Administrator or someone who is passionate about delivering a great Customer Service, the opportunity to join a business within the Manufacturing industry that provide an environment where the culture is tailored towards enabling individuals to excel and develop. You have the opportunity to apply for a Client Support Admin position for one of the most well-known and prestigious names within their industry. Their plans are really exciting with growth and delivering quality being their top priorities. The role/responsibilities: Providing 1st line helpdesk support to engineers, sub-contractors, end users and other internal departments, ensuring the information is accurately logged onto the CRM systems within a timely manner and escalating issues to 2nd line helpdesk, where required Managing a flow of information and administration to ensure that it is handled efficiently, as required, enabling the appropriate action to take place to support customer expectation Processing warranty requests and managing returns in accordance with company policy Carrying out duties compatible with the role and your skillset as required About you: You will be IT literate with some technical knowledge, perhaps with a background of working within Facilities Management - although this is not a requirement. You will be able to communicate effectively across all channels, dealing with all levels of customers and have the ability to develop and maintain positive working relationships You will be able to work in a fast-paced environment and manage workloads effectively If you speak French, Spanish or both, this would be a huge advantage! What is offered to you in return? This role may sound great short-term and have you questioning, well what's in it for me in the future? To answer that question in short, they have some great development and progression opportunities and schemes within the business, allowing you to further your career as you please. Opportunities to not only increase your skill set but move up throughout the business. With regards to the package and salary, you expect a pension schem, which is in turn accompanied by a generous basic salary.